IP restriction

IP restriction adds an extra layer of security to your knowledge base by allowing or restricting access based on user-specified IP addresses.

NOTE

• This is a project-level setting. Once enabled, it applies across all workspaces and languages within that project.

• Document360 supports both IPv4 and IPv6 (Unicast) addresses.

Accessing the IP restriction page

1. Navigate to Settings () > Knowledge base site in the left navigation bar in the knowledge base portal.
2. In the left navigation pane, navigate to IP restriction.

The IP restriction page displays the following fields:

Adding an IP restriction

1. Click Add IP address.

2. Enter a name in the Friendly name field (mandatory).

3. Enter a valid IP address or a range.

   Example of a range: 79.15.135.189 - 79.15.135.229

4. Click the Save () icon.

5. To clear entered details, click the Reset () icon.

6. Click Add my current IP address to add your currently used IP.

Supported IPv6 formats

Allow or block an IP address

For each IP restriction, you can choose one of two options:

• Allow: Grants access to the knowledge base site from the specified IP address or range.
• Block: Restricts access from the specified IP address or range.

NOTE
If the same IP is entered for both Allow and Block, or added more than once, a warning will appear: "A restriction with this IP address already exists."

Effect on search engine crawling and indexing

Enabling IP restriction affects more than just who can view your Knowledge Base site. The following behavior applies when IP restriction is active:

Article and site content

Readers or crawlers connecting from an IP address outside the allowed range cannot view the Knowledge Base site or its articles. They will see the IP restriction message instead.

Direct file and Drive links

Direct URLs to files uploaded in Drive are not restricted by this setting, since file access is controlled separately from site access. If your project is otherwise public, direct file links remain reachable even while IP restriction is enabled on the site.

Search engine crawling and indexing

If IP restriction is enabled for the project, the Knowledge Base site cannot be crawled or indexed by any search engine. This applies uniformly, regardless of your robots.txt configuration.

Sitemap

Your generated sitemap will still list article URLs, but search engines will not be able to access those URLs due to the IP restriction, so the listed pages will not be indexed.

If you need to temporarily make your Knowledge Base public for testing while limiting exposure, be aware that only the site access itself is affected by IP restriction; plan separately for any direct file links you do not want exposed.

Allow my IP address

You can add your current device's IP address to the allowed list using two methods.

From the IP restriction overview page

On the IP restriction page (Settings > IP restriction), click Allow my IP in the top-right corner next to the New IP restriction button. The restriction is immediately added to the list.

From the Add IP restriction panel

Click New IP restriction to open the panel. Click Add my current IP address above the IP address field to populate it with your current IP. Click Add to save.

Editing an IP restriction

To edit an IP restriction, click the Edit icon next to the IP restriction in the list. The following fields are editable:

• Friendly name
• IP address
• Allow/Block IP

Once the edit is complete, click the ✔ icon to save the changes.

WARNING
Be very careful when performing the edit action. Once changed and saved, the IP restriction record will overwrite the existing data.

NOTE
The Edit button is disabled if the restriction's status toggle is turned off. You can only edit active restrictions. The Delete button works for both active and inactive restrictions.

Deleting an IP restriction

To delete an IP restriction, click the Delete () icon next to the IP address.

A confirmation message will appear: IP restriction deleted.

NOTE
Deleting an IP restriction is permanent and cannot be undone.

FAQ