IP exclusion for analytics
  • 11 Feb 2022
  • 2 Minutes to read
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IP exclusion for analytics

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In most instances, the Analytics feature is used to track and analyze how external customers or readers interact with your knowledge base site. When your analytic metrics such as views, reads, geography, etc. comprise data from internal users and external readers of your knowledge base, it might become difficult to determine how your readers are interacting with the site.

For example, You're an international company where all your employees are based in Tokyo, Japan. The employees (internal users) often refer to articles on the company knowledge base site.

When you look at the Geography data in the Analytics menu, you can find the number of readers for Japan will be skewed. You would not be able to track what percentage of the data is from the company employees and the other customers/readers from the rest of Japan.

Exclude IPs from Analytics

Exclude an IP address or a range of IP addresses from being captured in the Analytics data.


  1. Go to Settings → General → Analytics (tab), the excluded IPs list can be seen (If previously added), or an empty screen with a New IP restriction button would appear
  2. Click on the New IP restriction button
  3. An Add IP restriction blade window appears on the right


  1. Add the following information
    • Friendly name - A name to identify the IP address

      For example, My IP, Company IP range, etc.

    • IP address - Any individual IP or a range of IP addressed separated by a Hyphen (-)

      For example,

      • Single IP:
      • IP Ranges:

What is an IP address?

IP address stands for internet protocol address; it is an identifying number associated with a specific computer or computer network. The IP address allows the computers to send and receive information when connected to the internet.

An IP address consists of four numbers, each containing one to three digits, with a single dot (.) separating each number or set of digits. Each of the four numbers can range from 0 to 255.

For example,

  1. Click on the Add button, and the IP exclusion appears in the list


  1. You can Edit or Delete the IP exclusion anytime
  2. You can also use the status toggle on the individual exclusions to turn on/off the restriction

Exclude your own IP

You can also add your own IP to the exclusion list. You can find the public IP address you are currently using by searching "what is my IP address?" on google.com or any other search engine.

You can find out what IP addresses and subnets your company uses by asking your network administrator.

Project level setting

When a specific IP restriction is enabled, it applies across all the version(s) and language(s) available in that respective project. The only analytics metric captured in the excluded IP is Search.

The IP excluded would not be captured in the following Analytics metrics

  • Geography
  • Views
  • Reads
  • Likes
  • Dislikes
  • Feedback

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