The Knowledge base widget helps your readers access your Knowledge base without leaving your website or application.

NOTE

You can configure up to 10 Knowledge base widgets in a project. However, you can configure only one Knowledge base widget to a domain/website.

Integrating Eddy in KB Widget with multi-lingual support

You can access Eddy within your knowledge base as a widget, in various languages including English (en-US, en-GB), French (fr), Spanish (es), German (de), Norwegian (no), and Dutch (nl), ensuring a seamless user experience.

Enabling Eddy AI in KB Widget

1. From the Knowledge base portal, go to Settings > AI Features > Eddy.

2. Turn on the KB widgets check box.

3. Then navigate to the Widget and for a new widget, click New widget. For an existing widget, hover over it and click Edit ( ). Then, in the Configure & Connect tab, enable the AI Assistive search toggle.

4. Once done, click Save.

Using the Knowledge base widget, readers can:

1. Search for helpful articles
2. Contact support if they have a question
3. View suggested articles based on their context
4. Be directed to other resources using custom links

1. Search for helpful articles

From right within an app or web page, end-users can search and read your Knowledge base for articles that give them the necessary answers. No context switching is needed.

2. Contact support if they have a question

Decrease the number of clicks, keeping the end-user from getting the needed help. Use custom links, and add an email or a link to support.a

3. View suggested articles based on their context

Give end-users the information they need before they know they need it. Set up suggested articles that display depending on the page the end-user is on.

4. Be directed to other resources using custom links

Need to put a link to download an eBook? A link to Google Sheets? Adding a custom link to the assistant can direct an end-user anywhere.

NOTE

The Knowledge base widget will now open in the default browser language by default. If the default browser language is not available in the Knowledge base widget, the default language of the Knowledge base will appear.

Knowledge base widget settings

You can update the following Knowledge base widget settings in one place:

• Installation & setup

• Custom CSS

• Custom JavaScript

• URL mapping

NOTE

To optimize performance and reduce redundant calls, we've introduced a caching system set to refresh every 15 minutes. Consequently, any changes made to the Widget configuration will be applied once this caching period elapses.

The autosave option is available for navigation between the above tabs.