Knowledge base assistant - Getting started
  • 21 Mar 2022
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Knowledge base assistant - Getting started

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The Knowledge base assistant helps your users find the answers they need without leaving your site or application.

InAppAction

Using the Knowledge base assistant, users can:

1. Search for helpful articles.

From right within an app or web page, end-users can search and read your knowledge base for articles that give them the answers they need. No context switching is necessary.


2. Contact support if they have a question.

Decrease the number of clicks keeping the end-user from getting the help they need. Use custom links, add an email, or a link to support.


3. View suggested articles based on their context.

Give end-users the information they need before they know they need it. Set up suggested articles that display depending on the page the end-user is on.


Need to put a link to download an e-book? A link to a google sheet? You can direct an end-user anywhere by adding a custom link to the Assistant.


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