IP restriction

Plans supporting access to IP restriction settings in Knowledge base site

IP restriction adds an extra layer of security to your knowledge base by allowing or restricting access based on user-specified IP addresses.

NOTE

• This is a project-level setting. Once enabled, it applies across all workspaces and languages within that project.

• Document360 supports both IPv4 and IPv6 (Unicast) addresses.

Accessing the IP restriction page

To access the IP restriction page:

1. Navigate to Settings() in the left navigation bar in the Knowledge base portal.

2. Expand the Users & Security dropdown and select IP restriction.

   The IP restriction page displays the following fields:

   • Add my current IP address: Click to automatically detect and add your current IP address.

   • Friendly name: Enter a name to identify the IP restriction. (No character limit)

   • IP address: Add a specific IP or a range (supports IPv4 and IPv6).

   • Allow/Block: Choose whether to allow or block the entered IP address/range.

   • Remove (): Delete the restriction using the Remove () icon.

   • Save(): Save your IP restriction changes using the Save () icon.

   

Adding IP restriction

To add an IP restriction:

1. Click Add IP address.

2. Enter a name in the Friendly name field (mandatory).

3. Enter a valid IP address or a range.

   Example of range: 79.15.135.189 - 79.15.135.229

4. Click the Save () icon.

5. To clear entered details, click the Reset () icon.

   Click Add my current IP address to add your currently used IP.

   

Supported IPv6 formats:

Allow/Block an IP address

You can find two options for each IP:

• Allow: Grants access to the Knowledge base site.

• Block: Restricts access from the specified IP.

NOTE

If the same IP is entered for both Allow and Block, or added more than once, a warning will appear: “A restriction with this IP address already exists.”

Deleting an IP restriction

To delete an IP restriction, click the Delete () icon next to the IP address.

A confirmation message will appear as IP restriction deleted.

NOTE

Deleting an IP restriction is permanent and cannot be undone.

Troubleshooting

Preventing DDoS attacks when IP restriction is enabled

Enabling IP restriction provides a layer of access control, but it may not be enough to prevent Distributed Denial of Service (DDoS) attacks. These attacks flood your system with fake traffic, potentially slowing down or blocking access for legitimate users.

To enhance your protection, combine IP restrictions with additional security measures like IP whitelisting, blacklisting, and DDoS protection tools.

Steps to resolve:

1. Enable IP whitelisting
   Allow access only from trusted and known IP addresses. This helps limit exposure and prevents unauthorized access.

2. Use IP blacklisting
   Block IP addresses that display suspicious or malicious behavior, such as repeated failed login attempts.

3. Review and update regularly
   Periodically review and update your whitelist and blacklist to stay ahead of evolving threats and usage changes.

4. Leverage a DDoS protection service
   Use services like Cloudflare, AWS shield, or Azure DDoS protection. These tools detect and block high-volume attack traffic before it reaches your infrastructure.