Plans and pricing

Plans available in Document360

Document360 offers five unique subscription plans for you to choose from.

  • Professional

  • Business

  • Enterprise

  • Enterprise +

  • Startup program

Expand each section to view the features supported by the Professional, Business and Enterprise plans.

Knowledge base management

Features

Professional

Business

Enterprise

Editors (Markdown, Advanced WYSIWYG)

✔️

✔️

✔️

Articles revision history

✔️

✔️

✔️

Category management

✔️

✔️

✔️

Workspace

1

1

2

Sandbox

✔️

Languages

2

3

5

Translation credits

1 million characters

2 million characters

5 million characters

Reusable content snippet

✔️

✔️

✔️

Glossary management

✔️

✔️

✔️

Global find and replace

✔️

✔️

✔️

Tag management

✔️

✔️

✔️

Public API access

✔️

✔️

Team accounts

5

10

20

Reader accounts

1000

10000

10000

Article management tools

Features

Professional

Business

Enterprise

Article template

✔️

✔️

✔️

Article bulk actions

✔️

✔️

✔️

Media dependency viewer

✔️

✔️

✔️

Review reminders

✔️

✔️

✔️

Export to PDF

✔️

✔️

✔️

Import articles

✔️

✔️

✔️

Feedback manager

✔️

✔️

✔️

Approval and publishing workflow

✔️

✔️

AI suite

Features

Professional

Business

Enterprise

AI writer suite

✔️

✔️

✔️

AI search suite

✔️

✔️

AI premium suite

✔️

Infrastructure and compliance

Features

Professional

Business

Enterprise

SSL

✔️

✔️

✔️

SOC 2 compliance

✔️

✔️

✔️

Alter notifications

✔️

✔️

✔️

Datacenter location

✔️

✔️

✔️

Backup & Restore

✔️

✔️

Custom email domain

✔️

Audit logging

✔️

Self-service knowledge center

Features

Professional

Business

Enterprise

Customize site

✔️

✔️

✔️

Related articles

✔️

✔️

✔️

Error pages & Login page

✔️

✔️

✔️

Article status indicator

✔️

✔️

✔️

Custom domain

✔️

✔️

✔️

Custom CSS & JavaScript

✔️

✔️

✔️

Smart bars

✔️

✔️

✔️

Reduce customer support

Features

Professional

Business

Enterprise

Knowledge base widget

✔️

✔️

URL mapping

✔️

✔️

Ticket deflector

✔️

✔️

Search

Features

Professional

Business

Enterprise

Advanced search

✔️

✔️

✔️

Search within attachments

✔️

Analytics

Features

Professional

Business

Enterprise

Articles & Categories performance metrics

✔️

✔️

✔️

Country specific visibility

✔️

✔️

✔️

Search analytics

✔️

✔️

✔️

User analytics

✔️

✔️

✔️

Reader analytics

✔️

✔️

✔️

Feedback analytics

✔️

✔️

✔️

Eddy analytics

✔️

✔️

Page not found analytics

✔️

✔️

Hyperlinks health analytics

✔️

✔️

Security

Features

Professional

Business

Enterprise

Security groups and roles

✔️

✔️

✔️

IP restriction

✔️

Single sign-on (SAML, JWT, OpenID)

✔️

SEO

Features

Professional

Business

Enterprise

Meta title and description

✔️

✔️

✔️

Article redirect rules

✔️

✔️

✔️

Robots.txt

✔️

✔️

✔️

Automatic sitemap generation

✔️

✔️

✔️

Storage

Feature

Professional

Business

Enterprise

Drive Storage

50GB

100GB

500GB

Onboarding and Support

Feature

Professional

Business

Enterprise

Onboarding

✔️

✔️

✔️

Dedicated CSM

✔️

✔️

Training & Best Practices

add-on

add-on

✔️

Support

24/5 Support

24/5 Support

24/5 Priority support

Extensions

Feature

Professional

Business

Enterprise

Zendesk

✔️

✔️

Freshdesk

✔️

✔️

Freshservice

✔️

✔️

Intercom

✔️

✔️

Slack

✔️

✔️

Microsoft teams

✔️

✔️

Drift

✔️

✔️

Zapier

✔️

✔️

Make

✔️

✔️

GitHub

✔️

✔️

Crowdin

add-on

✔️

Phrase

add-on

✔️

Salesforce

add-on

NOTE

You can purchase additional projects, workspaces, languages, translation credits (1 million characters), storage, team accounts, and readers in any Document360 plan.

Enterprise+

The Enterprise + plan offers dedicated servers for improved performance, enhanced security, and faster load times. It is designed to support scalable operations with high reliability and provides customization options to meet the requirements of larger teams and organizations.

Startup program

As part of the Startup program, you will receive six months of free access to Document360's Business or Enterprise plan. This includes a personalized public site, mentorship, and access to essential resources. After the six-month period, you will be charged 50% of the original plan price for the next six months, based on your selected plan.


Accessing Billing overview page

From the Knowledge base portal, navigate to Settings ()> Knowledge base portal > Billing.

In the Billing section, you can access the following tabs,

  • My plan: View details of your current plan. You can change your plan by clicking Change plan or purchase add-ons by selecting Purchase add-on. Use the context menu () to cancel your subscription if needed.

  • Payment information: Update your credit card and billing address details.

  • Invoice history: Access your previous invoices, add or remove invoice recipients, and download invoices.

Billing page - My plan tab

How do I change my plan?

NOTE

Only users with the Owner portal role or team accounts assigned View and Update permissions for Billing & invoice can access and make changes to the plan.

  1. From the Knowledge base portal, navigate to Settings ()> Knowledge base portal > Billing, where the My plan tab is selected by default.

  2. Click Change plan to upgrade or downgrade your subscription.

    The available plans in Document360 are:  

    • Professional

    • Business

    • Enterprise

  3. Select a subscription plan that suits your company's needs and click the Let’s talk button. The Document360 support team will contact you to assist with updating your plan.

To read more about changing plans, see Upgrading your subscription plan (or) Downgrading your subscription plan.

NOTE

  • As of September 2024, we have revised our pricing structure. If you are on a legacy pricing plan—meaning you subscribed before this date—you will not be able to change your plan directly through the portal. Upgrading requires assistance from our support team. Please contact the Document360 support to switch to the new pricing plan.

  • As of November 2024, support for the Free plan has been discontinued. Existing users on the Free plan will retain access; however, new users can only sign up for the Professional, Business, or Enterprise plans.


FAQs

What happens after my Document360 trial expires?

Once your Document360 trial expires, you can upgrade to a desired plan. If you do not upgrade your plan, your Document360 project will be put on hold and marked for deletion.

What are the pricing details for each plan in different currencies?

Depending on where you're located, your subscription pricing may vary. Below is a simple breakdown of how the pricing works in different currencies for each plan. For more information, see https://document360.com/pricing/.


IMPORTANT

The screenshots used in this article are for illustration purposes, and the pricing figures are recorded as of September 2024. Please check the Document360 Pricing page for the latest information.