Document360 offers a wide range of subscription plan options. The following plans are available in Document360:

  • Free
  • Standard
  • Professional
  • Business
  • Enterprise
Note

You can choose a Monthly or Annual subscription for the Standard plan. Only annual subscriptions are available for the Professional, Business, and Enterprise plans.


Accessing Billing overview page

  1. From the knowledge base portal, go to Settings > Knowledge base portal > Billing.

  2. You can access the My plan, Payment information, and Invoice history tabs.

  • My plan - Current plan details are available. You can change your current plan by clicking on Change plan. If you want to purchase addons, click Purchase add-on.

  • Payment information - View/change the Credit card and Billing address information.

  • Invoice history - Previous invoice information are available on this page. Add/remove invoice recipients and download invoices.

1_Screenshot-Accessing_billing_overview_page


How do I change my plan?

Only the project's Owner(s) and team accounts with Change subscription plan permission can access Billing features.

  1. From the knowledge base portal, go to SettingsKnowledge base portalBilling and My plan tab would be the default selection.

  2. Click Change plan to upgrade or downgrade your subscription.

3_Screenshot-Pricing_page_portal.png

  1. The plans available in Document360 appears
    • Standard
    • Professional
    • Business
    • Enterprise
Free

You cannot downgrade to the Free plan.
You can upgrade to Free from a trial project.

  1. Choose a subscription plan that meets your company's needs by using the toggle at the top
    • Annual: Pay upfront for a year-long subscription to Document360. You will be billed on the same day you started your subscription the following year
    • Monthly: Pay for a month-long subscription to Document360. You will be billed on the same day you start your subscription the following month
NOTE

If you are in the Annual plan, you can only upgrade to another Annual plan.

Standard plan

Choose the Annual subscription instead of Monthly to save a respectable amount annually. Comparing the per month cost of the plans gives a good idea of the 'Annual' subscription

For example, when you upgrade to the Standard annual plan, you have to pay US$ 1788(149*12) per annum, and when you upgrade to Standard monthly plan, you have to pay US$ 199 per month. Comparing the per-month cost of this plan, you can save around US$ 600. You can utilize this saved amount for buying addons.

  1. Choose the desired plan by clicking Upgrade or Downgrade and proceed with the payment

Your current plan is indicated as Current Plan.

To read more about changing plans, see Upgrading your subscription plan (or) Downgrading your subscription plan


FAQ

1. Can I purchase the Enterprise monthly plan?

No, you can purchase the Enterprise plan only under an Annual subscription.


2. Can I purchase addons in the Standard plan?

No, you can purchase addons only in Professional and higher plans.


3. How to subscribe to the Free plan?

  1. Go to Document360 pricing page and click the Try button under Free plan, and you are taken to the Document360 sign-up page
    (or)
    Go to Document360 sign up page
  2. Create a Document360 account. For more information, visit creating a Document360 account
  3. Once you create a Document360 account, go to your trial project in the Knowledge base portal
  4. From the Knowledge base portal, go to SettingsKnowledge base portalBilling, and the pricing page appears
  5. Click the Upgrade button under Free
  6. Your account is upgraded to the Free plan

4. How to subscribe to the Free plan from a trial project?

  1. From the Knowledge base portal, go to SettingsKnowledge base portalBilling, and the pricing page appears
  2. Click the Upgrade button under Free
  3. Your account is upgraded to the Free plan

5. Can I subscribe to the Free plan after my trial project expires?

You can subscribe to the Free plan after the trial project expires. Ensure you upgrade your trial project quickly, as it will be removed after 30 days from expiry.


6. Can I change my current plan to the Free plan?

You can upgrade only trial projects to the Free plan. Other plan users cannot subscribe to the Free plan.


7. Can I buy addons in the Free plan?

No, addons are not applicable in the Free plan.


8. What are the article and Drive storage limits for the Free plan?

Article - 50 (Articles+Category pages)
Drive storage limit - 1 GB


The screenshots used in this article are for illustration purposes, and the pricing figures are recorded as of March 2023. Please check the Document360 Pricing page for the latest information.