Document360 offers three subscription plans designed to support teams of different sizes and documentation needs.
Plan | Best for | Support |
|---|---|---|
Professional | Small to mid-sized teams getting started | 24/5 support |
Business | Growing teams needing advanced workflow and analytics | 24/5 support |
Enterprise | Large organizations with high-scale and high-security needs | 24/5 priority support |
For the full features, add-ons, and pricing details, visit the Document360 Plans and Pricing page.
NOTE
You can purchase additional projects, workspaces, languages, translation credits (1 million characters), storage, users, and readers as add-ons on any plan. See Purchasing add-ons.
Accessing the Billing section
NOTE
Only users with the Owner portal role, or those who have been assigned View and Update permissions for Billing & Invoice, can access and make changes to subscription plans.
To open the Billing section:
In the Knowledge base portal, go to Settings () > Knowledge base portal.
Select Billing from the left pane.
The Billing section has three tabs:
Tab | What you can do here |
|---|---|
My plan | View your current plan, billing cycle, and renewal date. Change your plan, purchase add-ons, or cancel your subscription via the context menu (). |
Payment information | Add, edit, or update credit/debit card details and billing address. You can save a primary card and a secondary backup card. |
Invoice history | View, download, and manage all past invoices. Add or remove invoice email recipients. |
How do I change my plan?
Navigate to Settings () > Knowledge base portal > Billing in the left navigation bar. The My plan tab open by default.
Click Change plan to upgrade or downgrade your subscription.
The available plans in Document360 are:
Professional
Business
Enterprise
Select your preferred plan and click the Let's talk button. The Document360 sales team will contact you within two working days to complete the change.
To learn more about the pricing details of the various plans, get in touch with our team on the Plans and pricing page.
For a full breakdown of what changes when you switch plans, see:
NOTE
Legacy plan (subscribed before 31 August 2024): You cannot change your plan directly through the portal. Click Let's talk and raise a request — the support team will contact you within two working days.
How do I add invoice recipients?
To add additional recipients who should receive invoices:
Navigate to Settings () > Knowledge base portal in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Billing.
Switch to the Invoice history tab.
Expand the Invoice recipients accordion.
Add the desired E-Mail addresses and click Update to save the changes.
Canceling your subscription
To cancel your Document360 subscription, contact the support team at support@document360.com or reach out to your dedicated customer success manager.
Before canceling, we recommend:
Downloading all invoices from the Invoice history tab.
Exporting your content.
Notifying your team members.
FAQ
What happens after my Document360 trial expires?
Once your Document360 trial expires, you can upgrade to a desired plan. If you do not upgrade your plan, your Document360 project will be put on hold and marked for deletion. You may continue to receive email notifications during this period. To unsubscribe from these emails, contact the Document360 support team at support@document360.com.
What are the pricing details for each plan in different currencies?
Depending on where you're located, your subscription pricing may vary. Below is a simple breakdown of how the pricing works in different currencies for each plan. For more information, see https://document360.com/pricing/.