DEPRECATION NOTICE
KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.
Document360 v11.10.1 is now live, introducing contextual AI assistance in widgets and the ability to view Service Provider (SP) certificate details. This update also includes several security, performance, and stability improvements across the knowledge base portal and site.
Features/Enhancements
Contextual AI assistance in the Knowledge Base widget
Category: Knowledge Base widget | Feature
The Knowledge Base widget now includes Contextual AI assistance, powered by Eddy AI. This update helps you provide proactive, context-aware help to your end users without requiring them to search manually.
For example, when a user visits a pricing page or clicks a “Need help?” button in your product, the widget can automatically display relevant guidance based on that page or action. This enhancement removes friction and ensures users receive the right information exactly when they need it.
For more information, read the article about URL mapping.
View Document360 SSO certificate expiry details
Category: Single Sign-On | Enhancement
You can now view the expiry date of the Document360 SSO certificate used for SAML authentication. A blue information banner appears at the top of the SAML/OpenID configuration page 15 days before the certificate expires. This banner is visible only to team accounts with permissions to configure SSO and applies to all SAML configurations in the project.
For more information, read the article about SAML.
NOTE
Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.
October 2025 - 11.10.1.2 (Patch release)
Download the Document360 SSO certificate
Category: Single Sign-On | Enhancement
You can now download the Document360 SSO certificate (used for SAML authentication) directly from the Settings > Users & security > SAML/OpenID page. This certificate is required when configuring or renewing SSO in your Identity Provider (IdP), especially for IdPs that cannot automatically read certificate details from metadata.
The Download certificate option is available within the blue information banner displayed above the SAML configuration list.
This update does not affect the SSO configuration process and is intended to simplify certificate renewal and management.
For more information, read the article about SAML.
Enable direct redirection to the Knowledge base site for IdP-initiated SSO
Category: Authentication and access | Enhancement
For customers using IdP-initiated SAML SSO, users can now be redirected directly to the Knowledge Base site after authentication, bypassing the Project Dashboard.
To enable this behavior, update the RelayState field in your identity provider (IdP) configuration with the URL of the desired Knowledge Base site. The value must be URL-encoded. Once configured, users signing in through IdP-initiated SSO will land directly on the specified site instead of the dashboard.
This change applies only to IdP-initiated SSO flows. SP-initiated and non-SAML authentication methods remain unaffected.
For more information, read the article about SAML.