Document360 11.6.1 is now live, introducing powerful new features and enhancements. This release marks the launch of the Eddy AI writing agent, which allows you to generate articles using prompts, media transcripts, and videos. Style guides can now be used to standardize tone, structure, and metadata in AI-generated content. Eddy AI can also search content within PDF attachments and include it in generated responses. You’ll also see improvements to content reuse visibility in the Advanced WYSIWYG editor, broader localization support, and enhanced analytics filtering. Additional updates include workflow status support through the API, refinements to the article tree, and UI enhancements for a more consistent authoring experience.
Features/Enhancements
Introducing the Eddy AI writing agent to generate articles using prompts
Category: Eddy AI | Feature
By simply providing a prompt, uploading a video, or attaching a text or audio transcript, you can now generate an article draft using Eddy AI. You can customize the generated content by applying a template or style guide, where applicable. You can also choose whether the output should be based only on your knowledge base or include external sources along with your content. When style guides are applied, Eddy AI will generate SEO metadata and tags based on your configuration. You can also access new options in the Eddy AI menu to refine, extend, or summarize content without leaving the article.
For more information, read the article on AI writing agent.
Customize your article’s style and guidelines with our new Style guide module
Category: Eddy AI | Feature
You can now create style guides using the new Style guide module to customize Eddy AI responses with inputs for tone, structure, SEO metadata, and tag generation. You can set one style guide as the default, which will be applied automatically to all Eddy AI articles.
For more information, read the article on the Style guide module.
View reusable content as inline text in the Advanced WYSIWYG editor
Category: Content reuse | Enhancement
Variables, snippets, and glossary terms inserted into the Advanced WYSIWYG editor are now displayed with their actual content inline, instead of showing only placeholder syntax. The reusable elements are underlined and include a contextual menu for managing actions such as changing, deleting, or converting them to regular text. This update helps you preview how content will appear on the knowledge base site directly from the editor.
For more information, read the article on Using variables, snippets, and glossary terms.
Eddy AI can now search within PDF attachments
Category: Eddy AI | Enhancement
Eddy AI now searches within PDFs attached to or embedded in articles and can include relevant content from these files when generating responses. Attachments up to 40MB in supported languages are indexed, and results clearly indicate whether the content came from the article body or an attachment.
For more information, read the article on AI assistive search.
Localization support added for breadcrumbs, tooltips, search filters, and error messages
Category: Localization | Enhancement
You can now customize system labels such as “Documentation” in breadcrumbs, “Explore Articles” in the category tree, and status tooltips like “Article Added” and “Article Updated” through the Localization variables settings in the knowledge base portal. These changes apply to how these elements are displayed on the knowledge base site.
Labels for the Workspace and Language filters in the Advanced search section, including Current workspace, Current language, etc., can now also be localized.
Additionally, pop-up messages for following categories and articles, as well as error page messages like Page not found, now support localization, allowing you to provide a consistent multilingual experience on the knowledge base site.
New API support for managing article workflow status
Category: API documentation | Enhancement
Article status values such as Draft, In Review, and Published are now exposed in the API responses for article and category settings. You can also update the article status via the existing article settings endpoints.
Other updates:
You can now see the "Last viewed" timestamp of each article in the All articles section of Article Analytics, and the same information is included when exporting article analytics data as a CSV file.
You can now filter analytics data by category using the new Category filter in Team account analytics, Reader analytics, and the All articles page of Article analytics.
The category tree now remains open when navigating between articles in the Advanced WYSIWYG editor, if the Formatting toolbar is pinned.
In the knowledge base portal, each child item in the category tree (article or subcategory) now includes a horizontal line connecting it to the vertical line of its parent. This replaces the earlier layout where only a vertical line extended from the parent category.
End users now receive an acknowledgment email when submitting a query through the ticket deflector, sent from your configured support email address.
The ticket deflector contact form now includes a configurable Subject field, allowing end users to add a subject line when submitting a query. The field can be set as required or optional in settings.
PDF exports now support all fonts available on the KB site and portal, allowing consistent styling across exported documents.
Clicking the attachment link or button in the knowledge base portal now downloads the file immediately, without additional confirmation steps.
NOTE
Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.
For your information (FYI)
KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.