Update article contributors

Document360 automatically tracks which project members have created, updated, or published an article. These members are added to the article’s public contributor list.

On the knowledge base site, readers can click a contributor’s avatar to view other articles the person has worked on.

By default, anyone who performs an action on an article is listed as a contributor. However, contributors can also be manually added or removed.

Adding or deleting contributors

To update the contributor list:

1. In the editor, click the Article information () icon in the article header to view the contributors list.

2. In the Contributors section, click Manage to open the Manage dialog.

3. To add a contributor:

   • Type the team member’s name or email address in the Add contributors field.

   • Click the Add as contributor () icon next to their name.

4. To remove a contributor, click the Remove contributor icon next to their name.

NOTE

If a project member hasn’t uploaded a profile photo, Document360 will display their default avatar.

By following the above-mentioned steps, you can modify the contributors for an article.

PRO TIP

• If multiple team members collaborate on an article, manually adding contributors ensures that each person’s contribution is acknowledged.

• If a contributor leaves your team or organization, their name will still appear in the contributor list as long as their account exists in the Document360 project. To remove them completely, delete their team account. For details, refer to Managing team accounts.

Troubleshooting

Error: "This article has no listed contributor. Please assign one."

This warning message appears in the article editor when no contributors are assigned to an article. During article creation, the creator is automatically assigned as a contributor. If their account is deleted, the association with the article is removed, resulting in the article appearing without any contributors.

To resolve this issue, follow these steps:

1. Open the desired article in the Knowledge base portal.

2. Click the Article information () icon next to the article status badge.

3. In the Contributors section, verify if any contributors are listed. If none are listed, this confirms the article lacks a valid contributor.

4. Click Manage to open the contributor management interface.

5. Search for and select the appropriate contributors. Click the Add as contributor () icon next to their names.

   Save the changes. Confirm that the contributor's name now appears in the article's Contributors section, and the warning message no longer displays.