Plans supporting for updating article contributors
| Professional | Business | Enterprise |
|---|---|---|
Document360 automatically tracks the project members who have created, updated, or published an article and includes them in the public contributor list.
Readers in knowledge base site can click the avatars within the contributor list to view any other articles that the corresponding project member has contributed.
By default, team members who have taken any action on an article will be added as a contributor. However, project members can be manually added or deleted to the contributor list as well.
Adding or deleting contributors
To update the contributor list:
In the desired editor, click the Article information () icon next to the article status on the top left to view the contributors list.
NOTE
If a project member hasn’t uploaded a profile photo, Document360 will display their default avatar.
Click Manage to open the Manage popup window. You can add and remove contributors from this window.
You can delete a contributor by clicking the Remove contributor icon provided near the contributor banner.
You can add a contributor by searching for a user’s name or email address in the Add contributors field from the popup banner.
Click the Add as contributor () icon to add a project member to the article.
By following the above-mentioned steps, you can modify the contributors for an article.
PRO TIP
If multiple team members collaborate on an article, manually adding contributors ensures that each person’s contribution is acknowledged.
If a contributor is no longer part of your team or organization, they will still appear as a contributor as long as their team account remains in the Document360 project. To completely remove them, you’ll need to delete their team account. For more information, refer to our article on Managing team accounts.
Why does the ‘This article has no listed contributor. Please assign one.’ error occur?
This warning message appears in the article editor when no contributors are assigned to an article. During article creation, the creator is automatically assigned as a contributor. If their account is deleted, the association with the article is removed, resulting in the article appearing without any contributors.
To resolve this issue, follow these steps:
Open the desired article in the Knowledge base portal.
Click the Article information () icon next to the article status badge.
In the Contributors section, verify if any contributors are listed. If none are listed, this confirms the article lacks a valid contributor.
Click Manage to open the contributor management interface.
Search for and select the appropriate contributors. Click the Add as contributor () icon next to their names.
Save the changes. Confirm the contributor's name now appears in the article's Contributors section, and the warning message no longer displays.
