Plans supporting the integration of third party tools in knowledge base site
Professional | Business | Enterprise |
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Amplitude is a product analytical tool for analyzing product usage data. It also helps the product and marketing team draw out user behavioural data and reports in a product to tweak it.
Some key features of Amplitude are
Real-time user analytics like retention, funnels, revenue analysis, and flexible user segmentation.
Help analyze user behaviour using their key feature called microscope.
Integrating Amplitude and Document360
From the Knowledge base portal, go to Settings() > Knowledge base site > Integrations.
Select Amplitude from the list of integrations and click Add.
The Add new integration panel will appear.
You can either configure with Basic configuration or Custom configuration.
Basic configuration: Configure a standard integration of Amplitude with your Knowledge base.
You need to provide the following details:
a. Description: Enter the desired description.
b. Amplitude API key: Type your Amplitude API key.
c. Use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
NOTE
The Amplitude API Key is a unique code snippet obtained from the Amplitude application. This ID is necessary for integrating Amplitude and Document360 in the Knowledge Base portal.
Custom configuration: Configure an advanced integration of Amplitude with your Knowledge base by adding custom events in snippet code.
To configure with Custom configuration:
a. Type a Description.
b. Type the desired snippet code.
c. Use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
Once done, click Add.
Session replay and Autocapture implementation
After signing up and activating the account, Amplitude prompts you to connect your first application by adding a single snippet. Use the below HTML code snippet to enable Session replay with Autocapture.
<script src="https://cdn.amplitude.com/script/AMPLITUDE_API_KEY.js"></script>
<script>
window.amplitude.add(window.sessionReplay.plugin({sampleRate: 1}));
window.amplitude.init('AMPLITUDE_API_KEY', {
"fetchRemoteConfig":true, "autocapture":true
});
</script>
For more detailed information about Session Replay implementation, refer to the Session Replay instrumentation documentation article.
Obtaining the Amplitude API Key
For an existing customer in Amplitude
From the Amplitude project dashboard, go to projects, and under the General section, you can copy the API Key.
For a new customer in Amplitude
Register an account in Amplitude.
You will get the Amplitude API Key in your initial Amplitude Account setup.
Now you can navigate back to the Amplitude dashboard to view analytical reports for the project(site). Also, track and view all the knowledge base site analytics, and user behaviour from here.
FAQ
Why should I integrate Amplitude?
You can integrate Amplitude to track visitors based on collaborative analytics that helps to fine-tune your product with pre-eminent product analytics reports.