Status indicator

The Status indicator is visible in the Knowledge base site near the article title. There are three possible indicators: New, Updated, and Custom.

Automatic status indicator update

If the Automatically set article status toggle is enabled, the status indicator automatically updates every time an article or category is published. To turn on this functionality,

1. Navigate to Settings () in the left navigation bar in the Knowledge base portal.

2. In the left navigation pane, navigate to Knowledge base site > Article settings & SEO.

   By default, the Article settings tab will be selected.

3. In the Category manager accordion, turn on the Automatically set article status toggle.

4. In the Show article status for field, enter the number of days the status should appear.

NOTE

For more information, read the article on Category manager.

Manually updating the status indicator for an article

To manually update the status indicator for an article:

1. Navigate to your desired article (published or unpublished) in the Knowledge base portal.

2. Click the More () icon in the article header and select More article options.

3. In the Article settings panel, select the Status indicator tab.

4. Choose the desired status from the dropdown.

5. In the Show status for field, enter the number of days the status should persist in the Knowledge base site.

6. Click Save.

Setting a custom status indicator

To customize the status indicator text:

1. Navigate to Settings () in the left navigation bar in the Knowledge base portal.

2. In the left navigation pane, navigate to  Knowledge base portal > Workspace & Localization > Localization variables.

3. Scroll down and expand the Category manager accordion and edit the Custom field to modify the status indicator text. The custom status name can be up to 20 characters long.

4. Click Save.

To set the custom status indicator color:

1. Navigate to Settings () in the left navigation bar in the Knowledge base portal.

2. In the left navigation pane, navigate to  Knowledge base site > Article settings & SEO.

3. By default, the Article settings tab will be selected.

4. In the Category manager accordion, choose the desired color for the Custom status indicator.

5. Click the icon to save the changes.

6. Hover over the Background color () icon to preview the custom status indicator.

NOTE

For more information on custom status indicator, read the article on Category manager.

Knowledge base site view

• New (): Appears when an article is published for the first time.  

• Updated (): Appears when an article is edited and republished.

• Custom: Can be set manually by the team.