Webhook notification channel

Plans supporting access to notification settings in knowledge base portal

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A Webhook is a method of automatically sending real-time data from one application to another when specific events occur. Webhooks in Document360 allow you to send notifications to other applications, keeping your team updated on changes in the Knowledge base portal, site, or widget.

For instance, your support team uses a communication tool like Slack. By setting up a Webhook, you can instantly notify the team when an article is updated, ensuring everyone has the latest information without needing to manually check for updates.


Setting up a Webhook notification channel

To configure a Webhook notification channel in Document360, follow the steps below:

  1. Navigate to Settings () > Knowledge base portal > Notifications in the Knowledge base portal.

    By default, the Notification channels tab will be selected.

  2. Click New channel.

  3. In the Available channels panel, select Webhook and click Next.

    The Channel configuration panel will appear.

  4. In the Friendly name field, enter a unique name for your Webhook channel.

  5. In the Request method dropdown, select either POST or PUT, depending on how you want to send the data.

  6. In the Webhook URL field, enter the URL of the application where you want to send notifications.

  7. Choose the desired message format from the Request content dropdown.

  8. If additional headers are needed, click Add new () under Default headers and add them.

  9. Optionally, enter the Authorization key if the receiving application requires authentication.

  10. Click Save.

NOTE

For more information, read the Request header help article.

Once you save, a new Webhook notification channel with your specified name is created. Now, navigate to the Notification mapping tab to map configurations with your Webhook application based on your requirements.