Slack is a collaboration platform that offers a centralized space for team members to send messages, share files, and collaborate on projects. Slack integrates with various third-party applications.

In Document360, you can share the notifications via the Slack application and configure them.
Knowledge base portal, Knowledge base site, and Knowledge base widget notifications can be configured in the Slack channel.

Slack notification channel: set up

The configuration of Slack in Document360 involves three steps:

  1. Create a new app in Slack or add the existing app
  2. Get the webhook URL
  3. Setup the configuration in Document360

Creating a new app in Slack

  1. Go to Slack and create a new account
  2. After creating a new account, create a workspace

Add the existing app in Slack

  1. If you already have an account, log in and go to your existing app list

Get the webhook URL

  1. After creating a workspace, go to the Slack API
  2. Click "Create New App" to create a new app
  3. Your apps are displayed as a list. Click on the desired app name to receive the notifications



3_Screenshot-Slack_YourApps.png

  1. Go to Features -> Activate Incoming Webhooks and turn the toggle ON

  2. Navigate Webhook URLs for your Workspace, where the required Webhook URL will be listed

  3. After configuration, the channel in this list will receive the notifications

  4. Click Copy to copy the webhook URL

4_Screenshot-Slack_webhook_Link.png

How will you generate a webhook?
  • If no webhooks have been listed, click on "New Webhook" for your Workspace
  • Select the desired channel and click Allow
  • Now, the webhook will be added to the list

Setup the configuration in Document360

Navigate to the desired Document360 project
1_Screenshot-NotificationChannel.png

  1. Go to "Settings -> Knowledge base portal -> Notification channels"

  2. Click "New channel"

  3. The Channel configuration blade appears

  4. Select "Slack" and click "Next"

  5. In the Friendly name field, enter the desired channel name

  6. In the Webhook URL field, paste the webhook link from Slack

  7. Click Save

5_Screenshot-SlackSetup.png

A new notification channel is created. Navigate to the Notification mapping tab to map the required configurations to the webhook applications.