Microsoft Teams notification channel

What is Microsoft Teams?

Microsoft Teams is an instant messaging app that allows users with Office 365 accounts to collaborate easily. With Document360, you can send the Knowledge base portal, Knowledge base assistant, and Knowledge base site notifications to the configured Microsoft Teams channel.

How to add a Microsoft Teams notification channel?

Configuring a Microsoft Teams notification channel in Document360 involves the below two steps:

• Create incoming webhook in Microsoft Teams
• Configure the webhook in Document360

Create incoming webhook in Microsoft Teams

1. Go to the Microsoft Teams channel in which you want to post the notifications
2. Click ••• at the top right
3. Select Connectors from the dropdown menu
   
4. Search for Incoming Webhook and click the Configure button next to the Incoming Webhook
5. Type a name, and upload an image for your webhook if necessary
6. Click Create
   
7. Copy the webhook URL and paste it into a notepad or preferred space
8. Click Done

Configure the webhook in Document360

9. Navigate to the desired project in Document360
10. Click Settings → Knowledge base portal → Notifications → Notification channels
11. Click New Channel
12. Select Microsoft Teams and click Next
    
13. Type the desired channel name in the Friendly name field
14. Paste the Microsoft Webhook URL in the Webhook URL field

15. Click Save

A new notification channel for Microsoft Teams is added. Now you can navigate to the Notification mapping tab to map the desired notifications with the Microsoft Teams application.

For more information about notification mapping, see the Notification mapping article.