Microsoft Teams is a collaborative platform and messaging app, part of the Microsoft 365 suite of productivity tools.

In Document360, you can share the notifications via the Microsoft Teams application and configure them. Notifications for the Knowledge base portal, Knowledge base site and Knowledge base widget can be configured in the Microsoft Teams channel.

Microsoft Teams notification channel: set up

The configuration of Microsoft Teams in Document360 involves three steps:

Creating a channel in Microsoft Teams

  1. Open Microsoft Teams

  2. Go to Teams -> Click ••• at the top right

  3. Click "Add channel" to create a new channel

  4. Enter the desired channel name and click Add

6_Screenshot-MicrosoftTeams1.png

Get the webhook URL

  1. Now, the Incoming Webhook channel is created, click "add (+)" option

  2. The Add a tab blade appears. Select "Manage apps" and click "More Apps"

  3. The Apps window appears -> search "Incoming Webhook" -> select it and click "Add to a team"

  4. The "Set up an Incoming Webhook for a team" blade appears -> select "Set up a connector"

  5. Enter the desired webhook channel name and click "Create"

  6. Now, the Webhook URL is generated. Click "Copy" to copy the Webhook URL

  7. Click "Done"
    7_Screenshot-MicrosoftTeams2.png

Setup the configuration in Document360

  1. Navigate to the desired Document360 project

Go to "Settings -> Knowledge base portal -> Notification channels -> Click New channel"

The Channel configuration blade appears.

  1. Select "Microsoft Teams" and click "Next"

  2. Enter the desired channel name in the Friendly name field

  3. In the Webhool URL field, paste the webhook link from Microsoft Teams

  4. Click "Save"

8_Screenshot-MicrosoftTeams_Channel_Configuration.png

A new notification channel is created. Navigate to the Notification mapping tab to map the required configurations to the webhook applications.