Mixed access knowledge base

What is a Mixed access knowledge base?

A hybrid site access setting that allows parts of the knowledge base to be public and parts of the knowledge base to be private access only for reader accounts with login credentials.

Accessing the Site access setting

From the Knowledge base portal, click on Settings → Users & Security → Site access. The project name with the three available site access settings is available.

• Public

• Private

• Mixed

The knowledge base can be switched from Public or Private to Mixed from this section.

The current site access setting of the project can be identified using the label (Public, Private, or Mixed) available next to the site access option in the menu.

Switching a Knowledge base site access as Mixed

1. In the Knowledge base portal, click on Settings → Users & Security → Site access
2. Three site access options (public, private, and mixed) are available
3. Select the Mixed option
4. An Update visibility confirmation prompt appears

5. To proceed with the change, correctly type in the subdomain of the project in the field provided. The subdomain of the project is available in the prompt message
6. Click on the Yes option
7. The Knowledge base would be switched to Mixed site access

If the Knowledge base is being switched from Private or Public to Mixed site access, then a few changes in the granular level access permissions are observed.

Changing site access setting at the project-level

1. From the Knowledge base portal, click on Settings → Users & Security → Site access
2. The site access setting should be set as Mixed to access the page
3. The project name is visible at the top, and the tree view of the workspaces and languages is available below
4. Click on the gear icon (Access control setting) next to the project name
5. An Access control: Knowledge base site blade window appears
6. The list of the reader(s) and reader group(s) with project-level site access is displayed with information such as profile image, name, email, content access, and reader group
7. To search for any specific reader or reader group, use the search bar along with the two filters available (Content access and Group)

Add reader(s) or reader group(s) to project-level site access

Click the Add button on the top-right and select Add reader account or Add reader group. A new blade window appears.

Select the reader(s) or reader group(s) and click the Previous button to return to the previous blade window.

The newly added reader(s) or reader group(s) is highlighted in yellow. Click on the Save button to complete the action.

Remove reader(s) or reader group(s) from project-level site access

To remove the project-level site access of any reader or reader group from the list, select the reader(s) or reader group(s) and click on the Remove button at the top

This subsequently provides or revokes access at a project level to the selected reader or reader group.

Changing site access setting at workspace or language level

1. From the Knowledge base portal, click on Settings → Users & Security → Site access
2. The site access setting should be set as Mixed to access the page
3. The project name is visible at the top, and below that, the tree view of the workspaces and languages is available
4. To change the access of specific workspaces or languages, click on the Public/Private access switch found next to the workspace or language

5. The active site access is highlighted in green
6. Click on the gear icon (Access control setting) next to the workspace or language

5. An Access control: Knowledge base site blade window appears

6. The list of the reader(s) and reader group(s) with workspace or language level access are displayed with information such as profile image, name, email, content access, and reader group

7. To search for any specific reader or reader group, use the search bar along with the two filters available (Content access and Group)

Add reader(s) or reader group(s) to workspace/language-level site access

Click the Add button on the top-right and select Add reader account or Add reader group. A new blade window appears.
Select the reader(s) or reader group(s) and select the Previous button to return to the previous blade window.
The newly added reader or reader group is highlighted in yellow. Click on the Save button to complete the action.

Remove reader(s) or reader group(s) from workspace/language-level site access

To remove the workspace or language level site access of any reader or reader group from the list, select the reader(s) or reader group(s) and click the Remove button at the top.

This subsequently provides or revokes access at a project level to the selected reader or reader group.

Denied access list

Reader(s) or Reader group(s) with an existing workspace or language level access can be denied access and added to the denied list.

1. From the Knowledge base portal, click on Settings → Users & Security → Site access
2. The project name is visible at the top, and below that, the tree view of the workspace(s) and language(s) is available
3. Click on the gear icon (Access control setting) next to the workspace or language
4. An Access control: Knowledge base site blade window appears
5. The list of the reader(s) and reader group(s) with workspace or language level access are displayed
6. To search for any specific reader or reader group, use the search bar along with the two filters available (Content access and Group)
7. Hover the mouse pointer over the reader or reader group, and the Deny icon appears on the right. Click on the icon

8. The reader or reader group would be added to the denied list

This means that the reader or reader group would not have access to the workspace or language they previously had access to.

Removing the reader or reader group from the denied list

1. On the Site access page, click on the gear icon (Access control setting) next to the workspace or language
2. An Access control: Knowledge base site blade window appears
3. The list of the reader(s) and reader group(s) added to the denied list is displayed below

4. Hover the mouse pointer over the reader or reader group, and the Allow access icon appears on the right. Click on the icon
5. A confirmation prompt is displayed. Click on Yes
6. The reader or reader group would be allowed access to the workspace or language again

Article-level access in a Mixed knowledge base

1. Navigate to the desired article in the documentation editor

2. Click on •••(More) next to the Publish /Edit button and select Security

3. There are two options to choose from

   • Knowledge base portal
   • Knowledge base site

4. Choose the Knowledge base site option

5. The Access control: Knowledge base site blade appears

6. The breadcrumb of the article and its current visibility status are available

Setting the article visibility as Private

To set the article visibility to Private in a Mixed knowledge base,

• Click on the Private option and click Yes in the Visibility update confirmation prompt
• The list of reader(s) and reader group(s) who already have access to the knowledge base is displayed
• From here reader(s) and reader group(s) can be added, removed, and denied access to the article

Setting the article visibility as Public

If switching access from private, click the Public option and click Yes on the Visibility update confirmation prompt.

FAQ

What is mixed site access?

A hybrid site access setting allows parts of the knowledge base to be public and private only for reader accounts with login credentials.

How to make a workspace private in a mixed project?

1. Go to Settings → Users & Security → Site access, and the Site access overview appears
2. Select the Private option next to the desired workspace
3. Click Yes in the Visibility update confirmation prompt

How to make a language private in a mixed project?

1. Go to Settings → Users & Security → Site access, and the Site access overview appears
2. Select the Private option next to the desired language
3. Click Yes in the Visibility update confirmation prompt

How can I access a public article with its language set as private?

You must log in with valid credentials to access a public article when the language is private. Though the article can be set as public access from the portal, the reader must still log in to access the content.

What happens when I switch from mixed to private site access?

When you switch from mixed to private site access, all the granular level access permissions are reset and changed to private. Only the authorized team accounts and reader accounts can access the content.

Which subscription plans provide mixed site access?

Enterprise and Enterprise Plus plan to provide mixed site access.

What happens when I switch from private to mixed site access?

When you switch from private to mixed site access, all the access is still private. However, you can change the access permissions at each level (workspace/language/category/article).

How to switch the site access in a project?

All the granular level access permissions will be reset when you switch the site access.

1. Go to Settings → Users & Security → Site access, and the Site access overview appears
2. Select the checkbox of the desired access
3. In the Visibility update confirmation prompt, type in the subdomain of the project and click Yes