Enhancements
1. API Documentation
Earlier, the Document360 API documentation tool supported just OpenAPI specification files. From this release, Document360 supports OpenAPI and Postman specification files.
Postman specification file
The Postman specification file should be less than 15 MB
Only "Basic auth" and "Bearer token" are the supported authorizations in the specification file
You can upload other authorization files, but then you cannot send requests or use the "Try it" feature
OpenAPI specification file
Document360 now supports anyOf and oneOf in the OpenAPI specification files
2. Zendesk extension
We have enhanced the Document360 integration on Zendesk with a new look, feel, and more options.
What's new
Here is the list of new enhancements compared with the previous integration (Document360 app in the Zendesk window)
Project workspace and language selection are available at the top
The Project name is displayed in full and not truncated
Document360's brand color and styling is observed
The "Open in Knowledge base" option is moved next to the article title
Users can create root-level categories and subcategories on the Knowledge base from Zendesk
If the search did not bring up any results, the "Create a new article" option is displayed
The article creation module is similar to the Document360 portal interface
When you link an article in a response chat, a "Linked" label appears next to the article
The "last updated date" information is now visible in the article
The Document360 quick-access icon is available in the Zendesk reply section's toolbar
3. New Document360 (2.0 Design)
Here are some enhancements in the new Document360
Analytics
The "Export as CSV" option is now available on all the "Analytics" modules
Editor
A new look and feel to the menus and tools in the Block editor
Article settings menus (right side of the window) are now moved to the top of the editor
Discussions are available at the top next to the "Settings" icon
Article information such as contributors, attributes, and word count is available when you click on the "i" (Article information) icon next to the article title
Adding article description is moved next to the article title
Article analytics, Health check metrics, and Revision history moved inside the "More options" next to the Publish/Edit button at the top
Others
The "Export to PDF" option is now available on articles
"Configure article settings" added to the publish module. The options available when you expand this section are Tags, SEO description, Related articles, and Status indicator
Improvements
Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.