Enhancements
Import & Export project
We have enhanced the Import and Export functionality by optimizing the project file export. All the new project exports generated can be seamlessly imported to Document360. If you need to import old project ZIP files exported before August 12, 2023, our Document360 support team is here to assist you.

Another notable update is that if your Drive capacity utilization exceeds 1 GB, the "Include media files" option in your export is deactivated. Should you wish to export files larger than 1 GB, please get in touch with Document360 support.
Kindly contact the Document360 support for further assistance.
NOTE
Read the Import & Export project help article for more information.
Announcement
🎉 Exciting news: Introducing Document360's fresh new look!
We are thrilled to reveal our revamped design and UI for Document360. Get ready for an optimized user experience, sleek navigation flow, and a fresh portal feel.

Currently available for customers in all pricing tiers (Standard, Professional, Business, Enterprise and above). Switch between the old and new UI using the toggle at the top of your screen. We invite you to explore the new UI, provide feedback, and shape the Document360 platform.

Enjoy the sneak peek into the beta testing phase as we fine-tune the new UI based on your valuable input. Stay tuned for the official launch of the new Document360 in the upcoming months.
Analytics UI - Enhancement

We have introduced a new interface to view and manage your Knowledge base analytics. You can enjoy the updated design with a small catch. Data older than July 8, 2023, is not accessible in the New Document360 Analytics, and the option to export data is temporarily unavailable.

What's new!
You can observe a slight difference in the "Reads" and "Views" metrics when you switch between the old and the new UI. We have recalibrated the calculation logic for these metrics
The "Geography" and "Performance" metrics have been merged and enhanced as a new section called "Articles"
A redefined and elaborate "Feedback" section which redirects you to the "Feedback manager" to respond to feedback
A simplified redesign of the "Ticket deflector" tabs
Overall enhancement of design elements like charts, graphs, and colors
🚀 Introducing the Document360 "Startup program!" 🚀

Unlock incredible discounts with our all-new Startup Program! If your company
Is under three years old
Has fewer than 20 employees
Not a past or existing customer
Exclusive pricing discount available for Document360's "Standard, Professional, and Business" plans. This offer is valid for your first-year subscription
Reach out to our team today to see if you qualify and grab this fantastic opportunity!
Explore the "Startup program" ->
Improvements
Minor security updates, bug fixes, and performance improvements can also be observed in the Knowledge base portal and Knowledge base site.