Move, Reorder
  • 27 Sep 2022
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Move, Reorder

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Moving categories or subcategories

Method 1

You can move any category or subcategory by dragging and dropping them to the desired location.

Keep in mind that you cannot move the first-level category into its subcategory.

Method 2

21_Screenshot-Category_moveto_option

  1. From the knowledge base portal, go to Documentation
  2. Hover over the desired category or subcategory in the left navigation pane, and the More (•••) icon appears next to the category or subcategory
  3. Click More (•••) → Move to, and a window appears with the category list
    22_Screenshot-Category_moveto_popup
  4. Click the '>' symbol next to the category for choosing subcategories. You can also filter the categories/subcategories by their names
  5. Select the checkbox of the desired category/subcategory and click Move

Method 3

23_Screenshot-Category_moveto_more

  1. From the knowledge base portal, go to Documentation
  2. Navigate to the previous higher level of the subcategory you want to move
  3. Hover over the desired subcategory, and the More (•••) icon appears next to the subcategory
  4. Click More (•••) → Move to (or) Select the checkbox of the desired subcategory and click the Move option on the top
    22_Screenshot-Category_moveto_popup
  5. A window appears with the category list
  6. Click the '>' symbol next to the category for choosing subcategories. You can also filter the categories/subcategories by their names
  7. Select the checkbox of the desired category/subcategory and click Move

Reordering categories and subcategories

You can reorder any category or subcategory by dragging and dropping them to the desired location.

Troubleshooting

Unable to move/reorder the category

The access permission for the reordering category would be disabled for your account. To confirm this case:
a. Click Profile image at the bottom left → View access permissionsContent role. Expand the Categories & Articles section
b. Under Category, check whether Reorder category permission is available
c. If you don't have this permission, contact your project owner

For project owner:
To update the content role of a team account:
a. Go to SettingsUsers & SecurityTeam accounts & groupsTeam account
b. Hover the mouse pointer over the desired team account, and the Edit (pencil) icon appears on the right
c. Click EditManage content roles & permissions, and the Content access blade appears
d. Update the content access
e. Click Save


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