Many organizations around the world use wiki for storing project-related artifacts. One of those popular wiki platforms is Confluence, which makes it easy for teams to store artifacts securely and collaborate on projects.

Confluence provides team workspaces as it helps team structure, organize, and share work, so every team member has visibility into institutional knowledge and access to the information they need to do their best work. You can create pages or blogs to give your team a place to create, capture, and collaborate on any project or idea.

Use-Case

You have chosen Document360 as your Knowledge base platform. You have chosen Confluence as your team collaboration platform. When a new blog post or page is created in Confluence, you want to create a corresponding knowledge base article in Document360.

Currently, no direct integration option is available between Confluence and Document360 from either of the platforms.

Confluence Cloud + Document360

If you want to connect Confluence Cloud and Document360, use the Zapier workaround.
Keep your team updated with the latest content by seamlessly connecting Confluence Cloud and Document360. Automate the process of updating Document360 documents every time a new page or blog post is created in Confluence Cloud.

Try this Zap ->

Workaround

You can use the Zapier integration to bridge this gap. By connecting Google Docs and Document360 on Zapier, you can easily facilitate the content flow between these platforms.

Ensure that you have logged into your Zapier account.

  1. Click Create -> Zaps

  2. Zap was created with Trigger and Action flow in it

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Connecting Confluence Server and Document360 in Zapier

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Step 1: Connect Confluence Server

In Trigger, fetch the Confluence server information.

  1. In Trigger, choose Confluence server

  2. In the App & Event section, select the required Event to trigger in the Confluence server

Change

If you wish to configure a different app later, you can do that by clicking on Change

  1. Click Continue

  2. The Account section enables. Click Sign in and key in your confluence site's base URL, your account's email, and an API token in the new access window.

  3. Once done, click Yes, Continue to Confluence Server

  4. Click Continue

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In Trigger section,
7. In the Which space do you want to use?, choose a space you wish to use

  1. Enter the desired type. Choose either a blog post or page depending upon your business requirements.

  2. If it is a newly created space, you can use the Refresh list button to refresh the list.

  3. Click Test trigger and Zapier runs a test to make sure the trigger is correctly configured

  4. Click Continue

Step 2: Connect Document360

  1. In Action, choose Document360, Document360 blade appears on the right

  2. Choose the desired Event

  3. In the Account section, you need to sign in with your Document360 credentials

  4. Click Sign in, and a new pop-up window would open with an API token field to connect with the knowledge base project

  5. You can obtain the API token from the Document360 portal

API Token generation
  • Go to Settings → Knowledge base portal → Extensions → Team collaboration
  • In Zapier assistance, click Connect
  • Click Copy

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  1. Head back to the pop-up window, paste the API token in the field

  2. Click Yes, Continue to Document360

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  1. You can find the connected Document360 project on the Connect Document360 account page
Change

If you wish to configure a different account later, you can do that by clicking on Change

  1. Click Continue

Step 3: Customize Zap

In the Action section,

Version: Choose the desired workspace in the Knowledge base project you want the article to be created in

Language: Choose the desired language in the selected workspace you want the article to be created in

Category: Choose the desired category in the selected language you want the article to be created in

Publish: Choose True for the article to be published. Choose False for the article to be in draft state

Step 4: Test Zap

Once you have configured the actions in Document360, the Zap needs to be tested to make sure it’s configured correctly
(Zapier would create an article on Document360 to make sure everything works.)

Click Test step

If successful, you get the message "A Document was sent to Document360"

Visit your Document360 knowledge base portal, and you can find the article named “Title of your Page / Blog post” under the category you have previously selected

Head back to the Zapier setup window and click Continue

Step 5: Turn on Zap

Once done, Click Publish

You would get a success message window stating Your Zap is on. You can click on the Manage your Zap button to go to your GitHub+Document360 Zap overview page.

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Created Zap overview

Create articles in Document360 from new Confluence Server Page creation

You can view and edit the information about your created Zap on the Zap overview page

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How will you delete Zap?

  1. Go to the Zapier dashboard. In the overview page, a list of all existing Zaps is displayed
  2. Click the right arrow (>) of the desired Zaps and click Turn off and delete Zap