RSS Feeds

RSS stands for Really Simple Syndication. It is an XML-based format that automatically updates with new information. RSS Feeds provide a seamless way to keep your readers informed about the latest updates in your Knowledge base. By integrating RSS Feed options into your Knowledge base header or footer, you empower your audience to subscribe and stay updated with new and modified articles effortlessly.

Imagine a software company managing extensive documentation for their product updates. By enabling RSS Feeds, customers can stay informed about every new release or bug fix without manually checking the Knowledge base. This ensures readers remain engaged and well-informed.

Watch: How to add RSS feed option in the Knowledge base site

Adding an RSS Feed option in the Knowledge base site

Header - Primary navigation

To add an RSS Feed in the Header - Primary navigation:

1. Navigate to Settings () > Knowledge base site > Customize site in the Knowledge base portal.

2. Click Customize site to access the design configurations.

3. From the left dropdown, select Site header & footer.

4. Expand Header, then select Primary navigation.

   The Primary navigation panel will appear.

5. Click Add new item to add a navigation menu to the left or right of the site header.

6. In the Select type dropdown, select RSS Feed.

7. In the Title field, enter the desired title.

8. Select the Open link in new tab checkbox to open the RSS Feed in a new tab.

9. Once done, click Add.

10. Click Save to save your changes without applying them immediately.

11. Click Preview to see how your changes will appear on the knowledge base site.

12. Click Publish to make your recent changes visible to readers.

13. Click the More () icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version.

NOTE

• For more information, read the article on Header - primary navigation.

• The Reset to published version feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025.

Header - Secondary navigation

To add an RSS Feed in the Header - Secondary navigation:

1. Navigate to Settings () > Knowledge base site > Customize site in the Knowledge base portal.

2. Click Customize site to access the design configurations.

3. From the left dropdown, select Site header & footer.

4. Expand Header, then select Secondary navigation.

   The Secondary navigation panel will appear.

5. Click Add new item.

6. In the Select type dropdown, select Single level.

7. In the Title field, enter the title as RSS Feed.

8. In the Link field, paste the RSS Feed XML page URL.

9. Select the Open link in new tab checkbox to open the RSS Feed in a new tab.

10. Once done, click Add.

11. Click Save to save your changes without applying them immediately.

12. Click Preview to see how your changes will appear on the knowledge base site.

13. Click Publish to make your recent changes visible to readers.

14. Click the More () icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version.

NOTE

For more information, read the article on Header - secondary navigation.

Footer navigation section

To add an RSS Feed in the Footer navigation:

1. Navigate to Settings () > Knowledge base site > Customize site in the Knowledge base portal.

2. Click Customize site to access the design configurations.

3. From the left dropdown, select Site header & footer.

4. Select Footer.
   Basic footer

5. Click Add new link.

6. Enter the title as RSS Feed and paste the RSS Feed XML page URL.

7. Select the Open link in new tab checkbox to open the link in a new tab.
   Custom footer

8. Paste the RSS Feed XML page URL in the desired location in the HTML code.

9. Click Save to save your changes without applying them immediately.

10. Click Preview to see how your changes will appear on the knowledge base site.

11. Click Publish to make your recent changes visible to readers.

12. Click the More () icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version.

NOTE

For more information, read the articles on Footer and Custom footer.

Using RSS Feeds

RSS Feeds allow your readers to stay up-to-date with your Knowledge base through various tools, such as browser extensions, mobile apps, web apps, or desktop applications.

NOTE

Popular applications and extensions for RSS Feed management:

• RSS Feed Reader Chrome Extension by Feeder.co

• Feedly

• Feeder

• NewsBlur

• Inoreader

• Feedreader Online

Disclaimer: Some of these tools offer free services, while others may charge a fee depending on usage. Please review pricing details and user reviews before committing to any service. Document360 does not endorse these third-party tools.

Subscribing or adding Knowledge base Feeds to an RSS Reader

1. Accessing the Feed

   • The reader clicks the RSS Feeds option (with your custom-added text) in your Knowledge base header.

   • A new browser tab will appear displaying the XML file.

2. Using a browser extension

   • If the reader has an RSS Feed browser extension installed, it may automatically detect the XML file and prompt a Subscribe option.

3. Using an RSS application

   • Readers need to copy the URL of the XML file and paste it into their preferred RSS Feed reader application.

NOTE

RSS Feed allow your readers to stay up-to-date with your Knowledge base through various tools, such as browser extensions, mobile apps, web apps, or desktop applications.

Removing an RSS Feed from the Knowledge base site

To remove an RSS Feed:

1. Navigate to Settings () > Knowledge base site > Customize site in the Knowledge base portal.

2. Click Customize site to access the design configurations.

3. From the left dropdown, select Site header & footer.

4. Navigate to the desired location such as Header - primary, Header - secondary, and footer navigation.

5. Hover over the RSS Feed item and click Delete().

6. Click Save to save your changes without applying them immediately.

7. Click Preview to see how your changes will appear on the knowledge base site.

8. Click Publish to make your recent changes visible to readers.

9. Click the More () icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version.

NOTE

Even after removing the RSS Feed option from your Knowledge base site, readers who previously subscribed will continue to receive updates.