RSS stands for Really Simple Syndication. In simple words, it is an XML file that automatically updates information; in the case of Document360, the Article publishes (both new and forked).
Adding an RSS feed option to your Knowledge base site
Header navigation
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From the Knowledge base portal, navigate to "Settings -> Knowledge base site -> Customize site"
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The page holds all the basic site design configurations
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From the "Customize site" page, click "Customize site" again
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Select "Header & Footer" from the dropdown
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Expand the "Header" option
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Select "Primary navigation"
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You can view the available navigation links on the left
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Click "Add new item" to add a navigation menu either to the left or right of the site header (the default would be Home)
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Click on the drop-down in the newly added link and select RSS feeds from the list
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In the Title field, you can add your custom text. This text would appear as an RSS feed menu on your Knowledge base
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Check the Open link in new tab box to open the RSS feed in the new window
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Once done, click Add
The RSS feed menu would be added to your Knowledge base.
Footer navigation
Similar to the 'Header navigation', the RSS feeds can also be added as a link to the 'Footer navigation'.
Use the 'Basic footer' or the 'Custom footer' option, paste the RSS feed XML page URL, and click on Save.
Secondary navigation section
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From the Knowledge base portal, navigate to "Settings -> Knowledge base site -> Customize site"
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The page holds all the basic site design configurations
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From the "Customize site" page, click "Customize site" again
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Select "Header & Footer" from the dropdown
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Expand the "Header" option
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Select "Secondary navigation". You can view the available navigation links
Enable the eye option to view the secondary navigation changes.
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Click "Add new item". The Add new item window appears
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You can add a single-level menu or as part of a multiple-level menu
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Enter "RSS feed" in the title field, and paste the RSS feed XML page URL in the link field
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Check the Open link in new tab box to open the RSS feed in the new window
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Click on the Add button
How to make use of the RSS feeds?
Reader's point of view
There are multiple ways your readers can stay up-to-date on your Knowledge base using RSS feeds.
They can use the RSS feed reader browser extension, mobile applications, web applications, or desktop applications for RSS feeds.
- RSS Feed Reader Chrome Extension by Feeder.co
- Feedly
- Feeder
- NewsBlur
- Inoreader
- Feedreader Online
Disclaimer: Some of these services are free and may or may not charge a fee based on usage. We’d advise you to check pricing information and read reviews before making any commitments. Document360 does not endorse these third-party apps and extensions in any manner.
Subscribing or adding Knowledge base feeds to RSS reader
The reader clicks on the RSS feeds (with your custom-added text) menu in your knowledge base header. A new browser tab with the XML file opens.
- If the reader uses a browser extension, it might automatically detect the RSS feed XML and launch a pop-up with the Subscribe option
- If the reader uses any application, they have to copy the XML file URL and paste it to the RSS feed reader application
Why does the RSS feed lead to a 404 error page?
The RSS feed is applicable only to public projects. If your knowledge base has private or mixed site access, the RSS feed will lead to a 404 error page.
Removing RSS feeds from the Knowledge base site
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Go to Settings → Knowledge base site → Customize site -> Customize site and select the Header dropdown, and select Secondary navigation
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You can see the RSS feeds menu added along with the other navigation menus
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To remove the RSS feeds menu from your Knowledge base, click on the Delete (trash) icon on the right of the menu
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Click on the Save button
Though the RSS feed option is removed from your Knowledge base, any readers who have previously subscribed would still get the update feeds.