RSS stands for Really Simple Syndication. In simple words, it is an XML file that automatically updates information; in the case of Document360, the Article publishes (both new and forked).

3_Screenshot-RSS_feed_menu


Adding an RSS feed option to your Knowledge base site

Header navigation

  1. From the Knowledge base portal, navigate to "Settings -> Knowledge base site -> Customize site"

  2. The page holds all the basic site design configurations

  3. From the "Customize site" page, click "Customize site" again

  4. Select "Header & Footer" from the dropdown

  5. Expand the "Header" option

  6. Select "Primary navigation"

  7. You can view the available navigation links on the left

  8. Click "Add new item" to add a navigation menu either to the left or right of the site header (the default would be Home)

  9. Click on the drop-down in the newly added link and select RSS feeds from the list

  10. In the Title field, you can add your custom text. This text would appear as an RSS feed menu on your Knowledge base

  11. Check the Open link in new tab box to open the RSS feed in the new window

  12. Once done, click Add

The RSS feed menu would be added to your Knowledge base.

1_Screenvideo-Creating_RSS_Feeds_from_primary

Footer navigation

Similar to the 'Header navigation', the RSS feeds can also be added as a link to the 'Footer navigation'.
Use the 'Basic footer' or the 'Custom footer' option, paste the RSS feed XML page URL, and click on Save.

Secondary navigation section

2_Screenvideo-Creating_RSS_Feeds_secondary

  1. From the Knowledge base portal, navigate to "Settings -> Knowledge base site -> Customize site"

  2. The page holds all the basic site design configurations

  3. From the "Customize site" page, click "Customize site" again

  4. Select "Header & Footer" from the dropdown

  5. Expand the "Header" option

  6. Select "Secondary navigation". You can view the available navigation links

Enable the eye option to view the secondary navigation changes.
3_Screenshot-secondary_navigation_eye_view

  1. Click "Add new item". The Add new item window appears

  2. You can add a single-level menu or as part of a multiple-level menu

  3. Enter "RSS feed" in the title field, and paste the RSS feed XML page URL in the link field

  4. Check the Open link in new tab box to open the RSS feed in the new window

  5. Click on the Add button


How to make use of the RSS feeds?

Reader's point of view

There are multiple ways your readers can stay up-to-date on your Knowledge base using RSS feeds.

They can use the RSS feed reader browser extension, mobile applications, web applications, or desktop applications for RSS feeds.

Here are some widely used applications and extensions
  1. RSS Feed Reader Chrome Extension by Feeder.co
  2. Feedly
  3. Feeder
  4. NewsBlur
  5. Inoreader
  6. Feedreader Online

Disclaimer: Some of these services are free and may or may not charge a fee based on usage. We’d advise you to check pricing information and read reviews before making any commitments. Document360 does not endorse these third-party apps and extensions in any manner.

Subscribing or adding Knowledge base feeds to RSS reader

The reader clicks on the RSS feeds (with your custom-added text) menu in your knowledge base header. A new browser tab with the XML file opens.

  • If the reader uses a browser extension, it might automatically detect the RSS feed XML and launch a pop-up with the Subscribe option
  • If the reader uses any application, they have to copy the XML file URL and paste it to the RSS feed reader application

Why does the RSS feed lead to a 404 error page?

The RSS feed is applicable only to public projects. If your knowledge base has private or mixed site access, the RSS feed will lead to a 404 error page.


Removing RSS feeds from the Knowledge base site

  1. Go to Settings → Knowledge base site → Customize site -> Customize site and select the Header dropdown, and select Secondary navigation

  2. You can see the RSS feeds menu added along with the other navigation menus

  3. To remove the RSS feeds menu from your Knowledge base, click on the Delete (trash) icon on the right of the menu

  4. Click on the Save button

RSS feed access

Though the RSS feed option is removed from your Knowledge base, any readers who have previously subscribed would still get the update feeds.