Plans supporting this feature: Professional Business Enterprise
Creating a custom footer
Creating a custom footer requires knowledge of HTML and CSS. Follow these steps to customize the footer on your Knowledge base site.
Navigate to Settings () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Knowledge base site > Customize site.
This page displays all the basic site design configurations.
On the Customize site page, click the Customize site button.
Select the Site header & footer from the dropdown menu.
Click the Footer tab and choose the Custom footer option.
There are three options:
Theme A: A predefined dark theme for the footer. You can edit the provided code if needed.
Theme B: A predefined light theme for the footer. You can edit the provided code if needed.
Blank: Add your custom HTML footer.
Click Preview to see how your changes will appear on the knowledge base site.
Click Save to save your changes without applying them immediately.
Click Publish to make your recent changes visible to readers.
Click the More () icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version.
NOTE
The Reset to published version feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025.
Linking a PDF or other files in the Custom footer
To attach a PDF or other files to the custom footer, follow these steps:
Navigate to Drive () and select the desired file in the Knowledge base portal.
The File details panel will appear.
In the Location section, click the Copy icon to copy the file link.
Example link:
https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Importing_multiple_article.gif
Navigate to Settings () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Knowledge base site > Customize site.
Select the Site header & footer from the dropdown.
Click the Footer tab and choose the Custom footer option.
Select your desired theme.
In the Custom code section, paste the copied link in the desired location.
Click Preview to see how your changes will appear on the knowledge base site.
Click Save to save your changes without applying them immediately.
Click Publish to make your recent changes visible to readers.
Click the More () icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version.
