Google Analytics
  • 01 Sep 2022
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Google Analytics

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Google Analytics is a widely used analytics tools that lets you view website usage metrics such as conversions, traffic sources, bounce rates, exit percentages, and more.

You can integrate Google Analytics with Document360 to know how your users interact with your knowledge base site, highly searched articles, and user locations.

To enable the Google Analytics integration, you'll need a Google Analytics account and a Google Analytics ID.

Note: You will need administrative privileges on your Google Analytics account to access the ID.


Document360 + Google Analytics

You can integrate the Document360 knowledge base with Google Analytics in simple steps.

01_Screenshot_GoogleAnalytics_Integration

  1. From the Document360 portal, go to SettingsKnowledge base siteIntegrations
  2. Click the Add new integration button at the top right, and this opens an Integration setup panel
  3. Select Google Analytics from the integrations available in the Integration panel.

001_Screenshot_Google Analytics_Integration

  1. Add a Description and Google Analytics ID
What is Google Analytics ID?

Google Analytics ID is an alphanumeric code that you can get from the Google Analytics application, and you use them for Document360+Google Analytics Integration in the Document360 Knowledge base portal.

  1. Enable the Status toggle bar and click on the Add button

If required, you can restrict or enable the Google Analytics to the users with the Advanced insertion rules option.


How to get Google Analytics ID?

Open your Google Analytics accountAdmin (The gear icon in the bottom left ) → Property SettingsTracking Code. This opens the Tracking ID Info page with the snippet, and the Tracking ID is what we need to input in the Google Analytics ID field back in the Document360 portal.

002_Screenshot_Google_Analytics_Integration

After you complete the Document360+Google Analytics integration setup in the Document360 portal, you can track your knowledge base site performance and get visitor insights.

Why should you integrate Google Analytics?

You can integrate Google Analytics to track user insights like view counts, geolocation, device-wise metrics, behavioral flow, and more.


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