Heap

Heap is a product analytics tool for analyzing user behavioural data and is convenient for a product and marketing team. It helps with extracting user data and reports in a product that helps to tweak the product.

Some key features of Heap include

Event feed- Client-side events will appear in your app's Event Feed as they happen

Analysis-Graph analysis, Funnel analysis, Users Analysis, Retention Analysis, Influential Analysis, Path analysis, and more. With all these tools, you will never miss your customer again.

Document360 + Heap

Document360 has an in-built Analytics tool that monitors all the analytics data in the knowledge base project. Document360 supports a plethora of third party integration. Heap can be integrated into your knowledge bas site in few steps.

1. From the Document360 portal, go to Settings → Knowledge base site → Integrations

2. Click the New integration button at the top right

3. Select Heap from the list of integrations available in the blade window

4. You can either configure with Basic configuration or Custom configuration

   • Basic configuration - Configure a standard integration of Heap with your Knowledge base.
     

   To configure with Basic configuration:
   a. Type a Description
   b. Type the Heap App ID

   What is Heap App ID?

   Heap App ID is a piece of code that you can get from the Heap application, and you use it for Document360+Heap Integration in the Document360 Knowledge base portal.

   • Custom configuration - Configure an advanced integration of Heap with your Knowledge base by adding custom events in snippet code.
     

   To configure with Custom configuration:
   a. Type a Description
   b. Type the desired snippet code

5. If required, you can add advanced insertion rules to your Heap Integration using the advanced insertion rules option in the integration panel

6. Ensure that the Status toggle is enabled

7. Click the Add button at the bottom

How to get the Heap App ID

a. If you are an existing customer in Heap:

you can follow the below steps to get the HeapApp ID:

1. On the Data sources page, click create an application.
2. In the bottom left of the page, click on the web platform.
3. Copy the code from the snippet under Web Installation, next to the heap.load
   

b. If you are a new customer in Heap:

you can follow the below step to get the Heap App ID :

1. Register and create a free account in Heap.
2. log in to your account
   You can get the Heap App ID in the initial Heap Account setup flow
   

Now you can track and view all your Knowledge base site analytics and user behaviour from Heap dashboard.