Sign in to your organization's knowledge base site with single sign-on (SSO) so you can read the content shared with you, without a separate Document360 password. You see the login page when you open a private knowledge base, or a private section of a mixed-access knowledge base. Depending on how your organization set it up, you sign in through an identity provider (IdP) such as Okta, Microsoft Entra ID or Google Workspace (SAML or OpenID Connect), or through your organization's own application (JWT).
This article is for readers of the knowledge base site. If you are a team member signing in to the knowledge base portal to write or manage content, see Log in using SSO - Knowledge base portal.
Before you begin
- SSO or JWT must already be configured for your project by an Owner or Admin. If you don't see an SSO option on the login page, contact your knowledge base administrator.
- Have the URL of the knowledge base site you want to read.
- If the knowledge base is public, you don't need to sign in. Readers see the login page only on private and mixed-access knowledge bases.
How to sign in to the knowledge base site with SSO
Use these steps if your organization signs you in through an IdP with SAML or OpenID Connect.
- In your browser, open the knowledge base site URL.
The login page appears. - Click Login with SSO.
If your organization offers several sign-in options, the first two appear as buttons and the rest are listed under Other login options. - On your IdP's login page, enter your credentials.
After your IdP confirms your identity, you are signed in to the knowledge base site and can read the content your administrator has given you access to.
Login with SSO is the default button text. Your administrator can change it, so the button on your login page may have a different label.
If your administrator turned on IdP-initiated sign-in, you can also open Document360 from your IdP's dashboard. For details, see Log in from your IdP dashboard.
How to sign in to the knowledge base site with JWT
Use these steps if your organization signs you in through its own application. JWT sign-in is available only for readers on the knowledge base site. You can't use it to log in to the knowledge base portal. For more information, see JWT.
- In your browser, open the knowledge base site URL.
If JWT is the only sign-in method your organization uses, you may go straight to your organization's sign-in page. Skip to step 3. - On the login page, click your organization's JWT login button. If you don't see a button for your organization and the page shows a Domain name field, enter your organization's domain name instead.
- Sign in on your organization's sign-in page.
By default, you land on the Home page of the knowledge base site after you sign in.
What you see on the login page
The login page depends on which sign-in methods your administrator has turned on and whether the standard email and password login is turned off.
| Standard email and password login | Sign-in methods turned on | What you see |
|---|---|---|
| On | SSO | Email and password form with SSO login buttons |
| On | SSO and JWT | Email and password form with SSO and JWT login buttons |
| On | JWT | Email and password form with JWT login buttons |
| Off | SSO | SSO login buttons only |
| Off | JWT | Domain name field with JWT login buttons |
| Off | SSO and JWT | Domain name field with JWT login buttons and SSO |
If your administrator turned on social login, the page also shows Google workspace or Microsoft sign-in buttons.
If you can't sign in
- You can't find your organization's button: check Other login options. If it isn't listed there either, contact your administrator.
- The page says no login options are available: the standard login is turned off and no SSO or JWT sign-in method is currently active. Contact your administrator.
- You see "Sorry, you're not authorized to access this documentation": you are signed in, but your reader account doesn't have access to that content. Ask your administrator to check your reader access. For the full list of causes, see Authentication and authorization issues.
- You see a session expired error: on a private knowledge base, your session can expire after more than 15 minutes of inactivity. Refresh the page to restore access.
For SSO error messages and fixes, see SSO login issues.
Related articles
- Log in using SSO - Knowledge base portal
- Login page
- Managing JWT configurations
- Managing SSO readers and reader groups
- Private access
FAQ
Why can I see only some articles after I sign in?
Your administrator controls which content each reader and reader group can see. If your administrator turned on Auto assign reader group, you are added to the selected reader groups the first time you sign in with SSO. If you need access to more content, contact your administrator.
Can I create my own reader account instead of using SSO?
Not while SSO is enabled. Reader self-registration happens on the Document360 login page, and SSO bypasses that page. Ask your administrator to give you access.
Can I use JWT to sign in to the knowledge base portal?
No. JWT signs in readers to the knowledge base site only. To sign in to the knowledge base portal, use SAML or OpenID Connect SSO, as described in Log in using SSO - Knowledge base portal.
Can I sign in with my Google workspace or Microsoft account?
Yes, if your administrator turned on these options for the knowledge base site. They are off by default.