Sign in to the Document360 knowledge base portal with your organization's identity provider (IdP) account, such as Okta, Microsoft Entra ID or Google Workspace, instead of a Document360 password. You enter your email address or subdomain, click Login with SSO and sign in on your IdP's page. This applies to projects where SSO is configured with SAML or OpenID Connect.
Before you begin
- SSO must already be configured for your project by an Owner or Admin. If SSO has not been set up, contact your project administrator.
- Your email address must match the domain specified in the SSO configuration.
- Know the data center your project is hosted in: European Union, United States or Canada.
- Have your email address or subdomain ready. Your subdomain is the first part of your project URL. For example, if your project URL is
https://acme.document360.io, your subdomain isacme.
How to log in to the knowledge base portal using SSO
- Go to the Document360 login page.
- From the Data center dropdown, select the data center where your project is hosted.
- In the Email or Subdomain field, enter your email address or subdomain.
- Click Login with SSO.
Login with SSO is the default button text. Your administrator can change it, so the button on your login page may have a different label.
- If you clicked Login with SSO without entering anything, the next screen shows the same Email or Subdomain field and the Login with SSO button. Enter your email address or subdomain and click Login with SSO again.
- If your project has more than one sign-in method configured, select the one you want to use from the list. If only one is configured, you are taken to it directly.
- On your IdP's login page, enter your credentials.
After your IdP confirms your identity, you land on the Your projects page, which lists every project you can open with SSO. Click a project tile to open it.
If you are on the password screen, click Try other sign in options to find Login with SSO. To return to the main login screen from the SSO screen, click Back.
Log in from your IdP dashboard
If the Allow IdP initiated sign in option was enabled during SSO configuration, you can log in to Document360 from your IdP's dashboard without visiting the Document360 login page first. Open your IdP's app portal, locate the Document360 application and click it to authenticate.
For detailed configuration steps, including how to set up the RelayState parameter for direct Knowledge base site redirection, see Let people sign in from your IdP dashboard.
If you can't sign in
- You don't know your subdomain: click Forgot Subdomain? next to the Email or Subdomain field and follow the prompts.
- You see "Single Sign-on is not enabled for this subdomain": check that you selected the data center where your project is hosted and entered the correct subdomain.
- There is no password option: your administrator has turned off the Document360 login page, so you sign in through SSO only. For details, see Deactivating Document360 login page.
- A project is missing from Your projects: SSO and non-SSO logins display different sets of projects. Make sure you use the login method you were added with for that project.
For error messages and fixes, see SSO login issues.
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FAQ
Why can't I access a project even though I was given access?
You may be added as an SSO user for some projects and a non-SSO user for others. Use the login method you were added with for each project. If the issue persists, contact Document360 support.
How can I access the Sandbox project while logged in as an SSO user?
SSO and non-SSO logins are treated as separate permission types and display different sets of projects. To access the Sandbox as an SSO user, ask your Owner or Admin to apply the same SSO configuration to the Sandbox project and add you as an SSO user. After that, the Sandbox project appears when you log in with SSO.
Can I log in with my email address, or do I need my subdomain?
Either works. Enter your email address or your subdomain in the Email or Subdomain field, then click Login with SSO.
Why does the SSO button on my login page have a different name?
Administrators can change the login button text when they configure SSO. The default text is Login with SSO.