Single Sign-On (SSO) allows you to access Document360's Knowledge base portal using your existing credentials from another Identity Provider (IdP). This eliminates the need to remember multiple passwords.
Logging in using SSO
To log in to the Knowledge base portal using SSO:
Open your web browser and enter the URL of the Document360 Knowledge base portal you want to access.
In the Email or Subdomain field, enter your email address or domain name.
NOTE
To support scalability improvements, SSO users now require login via subdomain. This applies to all new or updated SSO configurations. Email-based login is no longer supported.
Once you've entered your email or domain, click the Continue with SSO button.
You will be redirected to your IdP's login page. Enter your credentials to authenticate.
After successful authentication, you'll be automatically logged into Document360's Knowledge base portal.
IdP initiated sign-in
If the Allow IdP initiated sign-in option was enabled during the SSO configuration process, you can also log in directly from your IdP's dashboard. This means you don't need to visit the Document360 Knowledge base portal first. Simply navigate to your IdP's dashboard and look for the Document360 application. Click on it to initiate the login process.
By following these steps, you can easily and securely access Document360's Knowledge base portal using your existing SSO credentials.
FAQ
Why can't I access a project despite being granted access?
If you're unable to access a project, it could be because you are added as an SSO user for some projects and a non-SSO user for others. Please ensure you are using the correct login credentials (non-SSO for non-SSO projects).
If the issue persists, contact our support team for further assistance.
How can I access the Sandbox project while logging in as an SSO user?
SSO and non-SSO logins are treated as separate permission types, which means they display different sets of projects. To access the Sandbox as an SSO user, you need to apply the same SSO configuration to the Sandbox project. Then, add yourself and others as SSO users in the Sandbox project. Once done, both the main and the Sandbox projects will be visible when you log in with SSO.