Plans supporting single sign on (SSO)

Free
Professional
Business
Enterprise









Identity Provider (IdP) initiated sign in is now available for the SSO conigured based on the SAML protocol in Document360. Following are the Identity Providers (IdPs) that support this feature:

  • Okta

  • Entra ID

  • Google Workspace

  • OneLogin

  • ADFS


Enabling the IdP-initiated sign in

  1. Choose your desired project and go to the Knowledge base portal.

  2. Navigate to Settings > Users & security > SAML/OpenID.

  3. Click the Edit () icon which appears when you hover over an existing SSO configuration.

  4. Navigate to the IdP configurations page in the SSO configuration window.

  5. Turn ON the Allow IdP initiated sign in toggle.

NOTE

You can also enable the Allow IdP initiated sign in toggle while setting up a new SSO configuration on the Configure the Identity Provider (IdP) page.


How does IdP-initiated sign in work?

  1. Once the "Allow IdP initiated sign in" is switched on, an exclusive IdP-initiated sign-on URL is obtained from the IdP and shared with the SSO users.

  2. The SSO users can use the link to log in to the Identity Provider's dashboard.

  3. The SSO user then selects the configured projects and access Document360 directly.


FAQs

What are the identity providers supported by Document360?

The following is the list of most commonly supported identity providers supported by Document360:

  • Okta

  • Microsoft Entra

  • Google Workspaces

  • OneLogin

  • ADFS

Please note that the above list is not exhaustive.

Why am I receiving an error when trying to access Document360 from the Okta dashboard?

This error occurs because the option "Allow IdP initiated sign in" is not enabled in Document360. You need to enable this option to allow users to log in from the Okta dashboard.