Notification history in Document360 is a log of all notifications sent to your configured channels, showing delivery status, timestamps, and message details for each event. Use it to confirm that alerts reached their destination or to diagnose delivery failures across channels such as Slack, Microsoft Teams, Webhook, and SMTP.
When to use notification history
Review the notification history when you need to:
- Verify delivery — Confirm that a critical alert (for example, a system update or content change notification) was successfully sent to the intended channel.
- Troubleshoot failures — Identify why a notification did not reach a channel and take corrective action.
How to view notification history
- Navigate to Settings ()> Knowledge base portal in the left navigation bar.
- In the left navigation pane, select Notifications.
- Click the Notification history tab.
The portal displays a list of all past notifications.
Understanding notification history columns
Each row in the notification history table represents a single notification event. The table includes the following columns:
| Column | Description |
|---|---|
| Channel name | The channel through which the notification was sent (for example, Slack, Webhook, SMTP, or Microsoft Teams). |
| Status | The delivery outcome — either Success or Failure. |
| Submitted on | The date the notification event was triggered in Document360. |
| Sent on | The date the notification was actually dispatched to the channel. |
| History | Click View details to inspect the full email or message content that was sent. |
Best practices
- Check notification history after configuring a new channel to confirm that test notifications are delivered successfully before relying on the channel for critical alerts.
- Review failures promptly — a Failure status may indicate an expired webhook URL, incorrect SMTP credentials, or a misconfigured Teams connector. Use View details to get the error context.
FAQ
What channels appear in the notification history?
Notification history tracks deliveries across all configured channels, including Slack, Microsoft Teams, Webhook, and SMTP (email). Any channel you have set up under Notifications will have its delivery events logged here.
What does a Failure status mean and how do I fix it?
A Failure status means the notification was not delivered to the channel. Click View details in the History column to see the specific error. Common causes include an expired or incorrect webhook URL, invalid SMTP credentials, or a disconnected Microsoft Teams integration. Resolve the underlying issue in your channel configuration and verify with a new notification event.
Can I filter or search notification history by date or channel?
The notification history table shows all past notifications with their submitted and sent dates, allowing you to review delivery within a specific timeframe. Refer to the Document360 portal for any available filter controls on your current plan.
Notification history is a read-only log. You cannot delete or modify individual notification records from this view.