Hello! This is Saravana Kumar, Founder of Document360.
For three years my company struggled to maintain a good knowledge base.
We were using a Knowledge base provided by a customer support tool and spent most of our time trying to work around gaps in functionality. Eventually, we started looking for alternatives, and even started to consider building our own knowledge base software, but we didn't think the world needed another knowledge base platform.
"We didn't think the world needed another knowledge base platform."
While we were looking for alternative products that matched our requirements, we realized that the market is dominated by customer support vendors who paid little attention to the knowledge base side of their products. They were missing trivial yet crucial features like version control and auditing. More often than not, category management was either clunky or limited to three levels. Contributor permissions and workflows, if they existed at all, consistently lacked granularity. We explored products that focused purely on knowledge base creation and maintenance. We even moved to one of them, only to realize after a few weeks that they didn't scale well.
"...we realized that the market is dominated by customer support vendors who paid little attention to the knowledge base side of their product."
After going through all this, we went back to our idea of building our own software. Using the lessons we learned, we aimed to provide a solid knowledge base with features that actually simplify maintenance. These features include thoughtful category management, version control, powerful real-time search, file/media manager, backup/restore, clean UI/UX, scalable hosting, and more. We built Document360 with these goals in mind, and I speak on behalf of everyone on the Document360 team when I say we hope you love it.
Who's using Document360?
Some of the top brands in the world such as Microsoft, IATA, and many more trusts us to empower their users with the answers they need.
A few customers live sites built using Document360:
Is Document360 right for me?
Maybe! To help you decide, I've put together my honest opinion about knowledge base software, even recommending other products in the market that might be a good fit for you based on what you need.
I’ve also created multiple short videos explaining the various features of Document360, and why we've built those features.
Over the next few days of your trial, I’ll also email you with tips and suggestions that'll help you navigate your trial.
If you have any questions or comments, you can reach me anytime at saravana@document360.io.
Regards,
Saravana Kumar
Founder - Document360