Access denied page
  • 17 Feb 2023
  • 2 Minutes to read
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Access denied page

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Article Summary

Access denied page

Access denied page appears when a reader with some access permissions in your knowledge base tries to access a Knowledge base site URL to which the reader doesn't have access.

For example, if a reader has access to only a few categories in a mixed knowledge base and tries to access a URL for which the reader doesn't have access permission, the access denied page appears.


Customize the 'Access denied' page of your knowledge base site and provide a descriptive reason with a solution such as 'Contact your admin for access.' This page would allow the readers to understand the cause and solution.

After configuring a custom page, you cannot switch to your default 'Access denied' page. It is recommended to have a custom page to enhance the reader experience.

How to customize the access denied page?


  1. Go to SettingsKnowledge base siteCustom pagesAccess denied
  2. You can find two sections on this page
    a. Basic style - Basic customization with the available options
    b. Custom style - Customize with HTML and CSS
  3. Once you're done, click Save

Basic style

You can use the options such as Theme, Image, Title, and Description.


Change the location of text and image with this option. By default, three predefined alignments are available for selection.

  • Click on the desired theme and click Save to update the custom page

Upload image

Upload a related image to enhance the page.
Click the Upload button, and a popup appears with Default images and Upload tabs.

Default images - You can find the default images provided. Click the desired image and click Save

Upload - To upload a desired image from URL or Drive

  • To upload an image from URL:
    • Click Upload and enter the image URL in the URL field
    • Click InsertSave
  • To upload an image from Drive:
    • Click UploadUpload an image and the file selection window appears
    • Select the desired image
    • Click InsertSave


Enter the desired title of the page and click Save. The character limit is 30, including space.


Enter a description for the page. It allows the readers to know the context of the page.

Custom style

Customize the access denied page with HTML or CSS section.

  • Select the Custom style, and you can find two tabs:
    • HTML section
    • CSS section
  • Navigate to the desired tab and update the section as per your requirement
  • Click Preview on the top right of the section to view the preview of the customized access denied page
  • Once you're done, click Save

Custom pages in Document360

Check the Custom pages article to explore the available custom pages in Document360.

Access denied page vs Unauthorized page

An "Access Denied" page and an "Unauthorized" page refer to two similar but distinct concepts in the Knowledge base.

An "Access Denied" page is displayed when a user tries to access a resource or a page on a website, but they do not have the necessary permissions to do so. This can happen when a user tries to access a restricted area of a website, such as a protected file or a private section of a website, without the correct credentials.

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