You can directly import article content into your knowledge base from word files with the .docx extension.

Ways to access the ‘Import’ option

Go to Content tools → Import & Export → Import articles. You can import a Word file (.docx) from Word, Confluence, Google Docs, or Dropbox paper on the import overview page.

(or)

Click on the ••• (More) icon next to a category or subcategory name in the Category manager (left navigation pane) and select Import articles

Import as a single article

1. Click on the Import articles option and select your .docx source document (MS Word, Google Docs, Confluence, Dropbox Paper)
2. Once you click on it, the file manager of your local storage will open
3. Select the source document you want to import from and click Open in your local file manager window

4. In the Splitting choice window, the Single article checkbox is selected by default, click on Next

5. The Article title would be populated based on the chosen document name. However, you can change it

6. Click the Category field and select the desired category or subcategory where you want your article to be imported
7. Click on Next

7. Click the Drive folder field and select the desired Drive folder for the image assets in the Word document

8. In the Summary window, you can take a quick look at all the selections made in the previous import steps and change if necessary
9. Click on Start import, and you can view the progress
10. Once done, click on Close, and you will be taken to the recently added article in the draft status
11. The external hyperlinks would automatically be converted into the article. The images would be uploaded to the selected Drive folder and inserted in the article

Now team accounts can review the imported article before publishing it.

Import as multiple articles

1. Click on the Import articles button and select your .docx source document (MS Word, Google Docs, Confluence, Dropbox Paper)
2. Once you click on it, the file manager of your local storage will open
3. Select the source document you want to import from and click Open

4. In the Splitting choice window, select Multiple articles

5. Select the different Heading ‘H’ tags you want to use to split the articles

For example, When only H1 is selected, the document split would look like the below.

The document split would look like the below when only H1 and H2 are selected.

6. Click on Next
7. Now, you can choose the article title and the category in which you want to add the article. The article titles are generated based on the H tags from the document.

Preview article

You can preview each document and even change the category from here.

Merge to parent

If you want to merge any article with its main article above, hover the mouse pointer over the article and select the Merge to parent icon.

Delete section

You can also delete articles before importing by the same mouse pointer hover and click on Delete section

8. Click on the Next button

9. Click the Drive folder field and select the desired Drive folder for the image assets in the Word document

10. In the Summary window, you can take a quick look at all the selections made in the previous import steps and change if necessary
11. Click on Start import, and you can view the progress
12. Once done, click on Close, and you will be taken to the recently added article in draft status
13. The external hyperlinks would automatically be converted into the article. The images would be uploaded to the selected Drive folder and inserted in the article

Now team accounts can review the imported articles before publishing them.