The Get assistance option activates and launches Document360's Knowledge base widget (in-app assistant)
Here the Knowledge base widget can be used for self-service, looking up Document360's Knowledge base, or raising a support ticket.

18_Screenshot-Getting_started_Help_tutorials

  1. From the Knowledge base portal, click on the Help icon on the top-right
  2. Select the Get assistance option, and the blade appears on the right with the Knowledge base widget
    • Page help
    • Knowledge base
    • Support

2_Screenshot-Get_assistance_blade

  1. Customers can use the Page help tab to search for and find answers from the Document360 product documentation. The workspace and language dropdown can be used to make the selection
  2. If you want to browse through and read any help article available, switch to the Knowledge base tab at the top. The workspace and language dropdown can be used to make the selection
  3. If you want to solve a problem or raise a support ticket, switch to the Support tab. Follow the interactive and intuitive questions to get support
  4. This blade can be moved anywhere on the screen by clicking on the reposition icon next to the close button (top-right)