The Page not found analytics page shows the list of URLs for which 404-page error is displayed after the Uniform Resource Locator (URL) is accessed. It helps identify and replace the broken/unknown URL with a redirecting URL. You can find all the URLs accessed and returned a 404-page error in your Knowledge base domain.

Accessing "Page not found"

1__Screenshot-Page_not_found-Overview_page.png

  1. From the Knowledge base portal, navigate to Analytics → Page not found
  2. The Page not found overview page appears
  3. You can filter the information with User agent type (All user agent, Browser, Bot, or Unknown) and Date (7 days, 30 days, 3 months, or Custom date) at the top of the page
Custom date range

The date range for filtering data starts from July 8, 2023.

Depending on your plan, the available date range options vary:

  • For Business and Professional plans, users can select a date range of up to 3 months
  • For Enterprise and Enterprise Plus plans, users can select a date range of up to 12 months
  1. You can find the list of URLs for which the Page not found error is shown

Page not found overview page

This page shows all the information related to the URLs for which the 404-page error is shown.

1. URL status section

2_Screenshot-Page_not_found-Filter-User_agent

a. All user agents - The number of URLs for which 404-page error is shown when the respective link is accessed (for all the User-agent types and selected date range)
b. Browser - The number of URLs for which 404-page error is shown when the respective link is accessed (for the Browser User agent type and date range). For example, the user accesses the link through a browser
c. Unknown - The number of URLs for which 404-page error is shown when the respective link is accessed (for the Unknown User agent type and date range). The Unknown User agent type is neither Browser nor Bot

d. Bot - The number of URLs for which 404-page error is shown when the respective link is accessed (for the Bot User agent type and date range). For example, search engines like Google, Bing, and Yahoo use bots(web crawlers) to index the pages

2. URL Report

Field Description
URL The URL for which 404-page error is shown. The count is the number of times the URL has been accessed
User agent type Type of access to the URL
User agent Hierarchical level of the type of access to the URL
Date (UTC) Date on which the URL was accessed
URL referrer URL from which the link was accessed and led to 404-page error

3. Filter

The filter option at the top of the Page not found page would be helpful when you have a more significant number of URLs. You can filter the URLs based on two parameters: User-agent type and date range.

a. User agent type - You can select the User agent type dropdown to filter the URLs by All, Browser, Bot, or Unknown
b. Date range - You can select the default date range dropdown to filter the URLs by date range. You can also manually choose the desired date range within the last month
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4. Export

You can export the URL report into .csv (Comma-separated values) file.

4_Screenshot-Page_not_found-Export_CSV

  1. Click on the Export CSV button
  2. After a few seconds, the list is exported and ready for download
  3. Click on the Download icon, and the file is downloaded onto your local storage
  4. The downloaded file can be accessed using any CSV-supported application (Excel, Libre, or any other CSV tools)

FAQ

1. What is a 404-page error?

404 error refers to the fact that the page cannot be found. This usually occurs when you try to access a deleted or changed URL.

2. What are the reasons for the 404-page error?

  • URL was deleted
  • The URL was changed, and the redirection rule is not updated
  • Incorrect URL - Mistyped the URL in the browser or linked an incorrect URL
  • Server issue

3. Why is it important to remove 404 errors?

  • User experience is directly impacted when many 404 errors occur
  • Search engines such as Google and Bing will have a negative impression of a site if it has many 404 errors

4. How do you identify the 404 errors on your Knowledge base?

  1. Go to Analytics → Links status, and the Links status overview page appears
  2. Filter the 'Broken links' with the desired Validation type at the top
  3. The list of broken links appears

5. How to avoid the 404-page error?

  1. Go to Analytics → Links status, and the Links status overview page appears
  2. Filter the 'Broken links' with the desired Validation type at the top
  3. Export the links and save them in your desired space
  4. Now go to Settings → Knowledge base site → Article redirect rules and the Article redirect rules overview page appears
  5. Add a redirection rule for each broken link (or) Import the redirect rules in bulk
  6. This way, you can avoid '404' errors and improve your website health

6. What are the best practices to avoid 404-page errors?

  • Add redirect rules for the below articles:
    • Deprecated articles
    • Deleted articles
    • Hidden articles
  • Only change the URL if it is required. If you change the URL, add a redirection rule
  • Make sure that you enter the correct URL when you add hyperlinks
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