Team accounts can review the articles assigned to them on "Workflow designer" with the "Inline comments" feature.

You can use the "Inline comments" feature only on the "Advanced WYSIWYG editor."

Adding inline comments to an article

  1. In the Knowledge base portal, navigate to any article on your Documentation
  2. Ensure the editor selection is "Advanced WYSIWYG editor"
  3. Use the cursor to select any part of the article
  4. A bubble menu appears
  5. Click on the "Comment" icon, and comment box appears
  6. Enter your comment and use the "@" symbol to mention another Team account in your project
  7. Basic text formatting like bold and lists
  8. The mentioned Team account receives a notification about your comment
  9. The comments ince added are indicated by yellow highlight

Comment actions

  • View comment - Click on the yellow highlighted area to view the comment or click on the comment icon at the top next to article settings to view the comment
  • Resolve comment - If the comment has been acknowledged and addressed by a Team account, they can click on the "Tick" icon at the top of the comment box to resolve it
  • Edit or Delete comment - Click on the more option at the top of the comment box to Edit or delete a comment. You can only perform these actions on a comment which you have added
  • Reply to comment - Team accounts can reply to the comments added by other Team accounts using the reply area inside the comment box