IP restriction provides additional security for the knowledge base by restricting or allowing access to user-designated IP addresses.
This is a project-level setting. When a specific IP restriction is enabled, it applies across all the workspaces and languages available in that project.
Document360 supports both IPv4 and IPv6 (Unicast addresses) IP addresses
Accessing IP restriction
From the Knowledge base portal, click on Settings → User & Security → IP restriction
The IP restriction overview page is available
Users can view the list of existing or already added IP restrictions
The following information about IP restrictions can be found
- Status - The active status of an IP restriction. Use the toggle to turn on/off an already added restriction.
- Friendly name - A name with which you can identify the IP restriction. This field does not have any character limit.
- IP address - The individual IP address or an IP range added for restriction. (Supports IPv4 and IPv6)
- Allow/Block IP - The restriction applied to the respective IP address or range. When the restriction's status is active, the Allow label is green, and the Block label is red. If the restriction's status is inactive, both labels are gray.
- Edit & Delete - Users can use these two icons to manage the existing IP restriction. The Edit button is disabled if the restriction status is inactive. Users can only edit the active restrictions.
The Delete button works for both active and inactive restrictions.
- New IP restriction (Button) - Users can add new IP restrictions to the project.
- Allow my IP - Users can add their IP address to the allowed list by clicking this button. This would automatically detect the device's current IP address and allow access.
New IP restriction
- Click on the New IP restriction button on the IP restriction overview page
- The Add IP restriction blade would open on the right
- Add a name for the IP restriction in the Friendly name field (Mandatory)
- Add an individual IP address or an IP address range
IP address range would involve the start and end range
For example, 184.108.40.206 - 220.127.116.11
- Click Allow/Block IP dropdown and select Allow or Block
- Click on the Add button
The newly added IP restriction would be added to the list and available on the IP restriction overview page.
Supported IPv6 formats
Here are some examples of IPv6 formats that are supported
- 2001:0db8:85a3:0000:0000:8a2e:0370:7334 ✅
- 2001:0db8:85a3::8a2e:0370:7334 ❌
- 2001:db8:85a3:0:0:8a2e:370:7334 ✅
Turn IP restriction on/off
Users can turn on/off the Status toggle next to the respective IP restriction to turn the setting on/off.
Allow my IP address
Users can choose to allow their current IP address using two possible ways.
Method 1 - Adding IP address manually
In the IP restriction overview page (Setting → IP restriction), the Allow my IP option can be found on the top-right next to the New IP restriction button. Only the 'Allow my IP' option would be present if no IP restriction has been added.
Click on this, and the 'Allow my IP' restriction is live and added to the list.
Method 2 - Using the "Add my current IP" option
Click the New IP restriction button on the IP restriction overview page. Users can find the Add my current IP address option above the IP address field in the blade window.
Click on Add my current IP address to add the current IP to the field. Finally, click on the Add button.
Edit or Delete an IP restriction
- From the knowledge base portal, click on Settings → User & Security → IP restriction
- The IP restriction overview page is available
- Users can view the list of existing or already added IP restrictions
- The Edit and Delete icons would be available for each IP restriction
If the Status toggle of the IP restriction is turned off, then the entire record would be grayed out, and then edit and delete icons would be inactive.
Edit IP restriction
The IP restriction can be updated or changed by clicking on the Edit icon next to the IP restriction. The fields (Friendly name, IP address, Allow/Block IP) are editable. Once the edit is complete, click the '✔' to save the changes.
Be very careful when performing the edit action. Once changed and saved, the IP restriction record would overwrite the existing data.
Delete IP restriction
The IP restrictions can be deleted by clicking on the Delete (trash bin) icon next to the IP restriction. A delete confirmation prompt is displayed; click Yes, and the IP restriction is removed from the list.
Be very careful when performing the delete action. The IP restriction record, once deleted, cannot be recovered.
Frequently Asked Questions (FAQ)
1. What is an IP address?)
IP address stands for internet protocol address; it is an identifying number associated with a specific computer or computer network. The IP address allows the computers to send and receive information when connected to the internet.
2. What are the IP formats that Document360 supports?
Document360 supports both IPv4 and IPv6 (Unicast addresses) IP addresses.
3. What is an IPv4 format?
An IPv4 address consists of four numbers, each containing one to three digits, with a single dot (.) separating each number or set of digits. The four numbers can range from 0 to 255.
For example, 18.104.22.168
4. What is an IPv6 format?
An IPv6 offers a vastly expanded address space, using 128-bit addresses compared to IPv4's 32-bit, which means it can support an almost unlimited number of unique IP addresses. Usually shown as sequences of hexadecimal digits, separated by a colon ( : ). Each group is up to four hexadecimal digits long, and each address comprises up to eight groups (octet).
For example, FE38:DCE3:124C:C1A2:BA03:6745:EF1C:683D
- Starting IPv6 Address: The lowest possible IPv6 address is 0000:0000:0000:0000:0000:0000:0000:0000
- Ending IPv6 Address: The highest possible IPv6 address is ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff
5. What is an IPv6 unicast address?
A unicast address in IPv6 identifies a single network interface among a group of devices. When data is sent to a unicast address, it is explicitly delivered to that intended recipient, ensuring direct point-to-point communication on the network. This contrasts with multicast and anycast addresses, which serve different communication purposes in IPv6.