New year, new changes!
In January 2020, we’ve added better analytics for article feedback, internal comment blocks, and improved URL mapping for the Knowledge base assistant. Smaller improvements include more filtering options in Bulk Operations, and the frequently requested ordered and unordered lists in callouts. Shoo. We’re going to go take a nap now.
New features
Feedback Analytics
We made it easier for customers to share praises or grumbles about your perfectly-written content. When they like or dislike an article, they now get the chance to add their feedback. Let’s be honest though, most will just tell you what they dislike, but the good news is, it opens up a brand new way to help you to understand your customer needs and wants.
Check out the project member-facing feedback UI in the feedback tab found in the performance section of Analytics.
If you’d like to see the feedback form live, scroll down to the bottom of this document and leave a (nice?) comment, or just look at this less interactive picture.
Internal Notes
Leave other team members secret notes that public readers will never ever see. Internal notes will only be visible by project members when included in a published articles and can be added in both the Markdown and WYSIWYG editors. They are perfect for telling a project member when a bit of information might not be accurate, that their boss is standing behind them, or even leaving a note to yourself for future improvements.
Check out internal notes by clicking on the internal notes icon in an editor toolbar.
An Improved Knowledge base assistant
We’ve made the Knowledge base assistant more assistive by:
Adding custom CSS/JS sections that let you whip up and include your own styles and functionality.
Making the URL mapping feature more dynamic by allowing project members to include query parameters and hash values in their URLs.
Check out the improvements by visiting the Knowledge base assistant section in Settings.
Enhancements
We added better language around article states in “Bulk Operations”. “New Article” now refers to an article that’s never been published, while “Draft” refers to an article that has been published but is currently being edited.
Twenty four hour project access during email verification. New team members will get one day of access without verifying their email. After one day, the link will expire, and the invite must be resent.
Your votes have been heard and now any callout block can now include bullet points and numbered lists. They can also be multi-line.
List pagination: In the Drive and team management lists, it’s easier to navigate through several pages of data with added pagination.
Mac users rejoice, you can now save your article using
cmd+s.