Many organizations around the world aim to provide great customer support. The key components of customer support are customer support/helpdesk software and a customer support team that implements business processes. The customer support software records customer support queries and provides an interface for customer support staff to respond to customer queries efficiently.
Jira service desk, a product of Atlassian aims to deliver great service experiences and ensures your employees and customers can get help quickly. Jira provides extensive functionalities for service desk management, analytics, request queues, integration with major team collaboration platforms.
Use-Case
You have chosen Document360 as your Knowledge base platform. You have implemented a Jira service desk for providing customer support. There is a need that when a new ticket is created in Jira, you want to create a corresponding knowledge base article in Document360.
Currently, there is no direct integration option available between Jira Service Desk and Document360 from either of the platforms.
Workaround
You can use Zapier integration to bridge this gap. By connecting the Jira service desk and Document360 on Zapier, you can easily facilitate the content flow between these platforms.
Ensure that you have logged into your Zapier account.
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Click Create -> Zaps
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Zap was created with Trigger and Action flow in it