Document360 extensions enhance the functionality of your Knowledge base by seamlessly integrating it with third-party platforms, enabling a more connected and efficient workflow. These extensions allow you to access, manage, and share Knowledge base content directly from other platforms, reducing the need to switch between tools. By integrating Document360 with your existing tools, you can streamline operations and improve collaboration across teams.
Accessing the Extensions page
Navigate to Connections () > Extensions in the left navigation bar in the Knowledge base portal.
You can find the list of already configured extensions at the top, if any.
Use the dropdown to filter the list below of Extension categories:
All extensions
Help desks
Team collaboration
Code repositories
Translation
Use the Search extension field in the top-right corner to find an extension by name.
Click Connect on the intended Extension tile.
Once an extension is configured, you can see the active extensions in the Connected extensions section.
NOTE
Extensions in Document360 are configured using a shared, project-level token that is generated from the Connections () > Extensions section. This token can only be set up by an Admin or Owner.
The extensions available are categorized in the following way:
Help desks
Connect Document360 to your customer support platform so agents can search, share, and create knowledge base articles without leaving their helpdesk workflow.
Extension | Description |
|---|---|
Search and share knowledge base articles directly within Freshdesk tickets. | |
Access and share knowledge base articles from within Freshservice service desk tickets. | |
Search and share articles inside Zendesk tickets and enable federated search across your knowledge base. | |
Let support agents find and share knowledge base articles directly within Intercom conversations. | |
Embed the Document360 knowledge base inside Salesforce cases using a Visualforce page. |
Team collaboration
Bring knowledge base content into the tools your team uses every day, reducing context switching and improving productivity.
Extension | Description |
|---|---|
Search and share knowledge base articles directly from Slack channels and conversations. | |
Access and share knowledge base content without leaving Microsoft Teams. | |
Enable Drift users to search and surface relevant knowledge base articles during live chats. | |
Automate workflows between Document360 and thousands of apps using Zapier triggers and actions. | |
Build automated scenarios that connect Document360 with other platforms using Make (formerly Integromat). |
Code repositories
Keep your documentation in sync with your development workflow by connecting Document360 to your code repository.
Extension | Description |
|---|---|
Sync documentation updates with GitHub repositories to keep your knowledge base aligned with your codebase. |
Translation
Extend Document360 to your browser or translation workflows for a seamless multilingual documentation experience.