Tags and alt text help you organize, find, and make your Drive files more accessible. Tags group and filter files across your media library, while alt text improves accessibility and SEO for images used in your knowledge base.
Why add tags and alt text?
Faster file discovery — Tags let you search and filter files in Drive without relying on filenames or folder structure alone.
Consistent organization — File tags and article tags share the same tag library, so tagging files with the same terms you use in articles keeps your content taxonomy consistent.
Better accessibility — Alt text on images ensures screen readers can describe visuals to users who cannot see them.
Improved SEO — Search engines index alt text, making image-rich knowledge base articles more discoverable.
Before you begin
You must have access to Document360 Drive.
Alt text can only be added to image files. Non-image file types do not have an alt text field.
Bulk alt text is only available during upload. After a file is uploaded, alt text can only be added or edited one file at a time.
File tags and article tags share the same tag library. Tags you create here will also appear when tagging articles, and vice versa.
There is no limit on the number of tags per file.
How to add tags and alt text
There are two ways to add tags in Drive: to a single file or to multiple files at once.
Single file
Use this method to add tags, edit tags, remove tags, or add alt text to one file at a time.
Open Drive from your Document360 project.
Select the file you want to tag.
Click Add tags in the top menu bar.
The File details panel appears.
In the Tags field, add new tags or select from existing ones. To remove a tag, click the × next to it.
If the file is an image, add descriptive text in the Alt text field.
Click Update.
Multiple files
Use this method to add tags to several files at once. Note that alt text cannot be bulk-added after upload.
Open Drive and select the files you want to tag.
Click Add tags in the top menu. The Add tags dialog appears.
In the Tags field, enter the relevant tags. You can either add existing tags or create new tags.
Click Add.
The tags are added to all selected files. Any existing tags on those files are preserved.
NOTE
File tags and article tags share the same library in Document360. A tag created here will appear across both Drive and article tag fields throughout your project.
Best practices
Tag at upload — Adding tags during upload is the only opportunity to bulk-add alt text. Make it a habit to tag and add alt text before files are used in articles.
Use consistent tag names — Since file and article tags share the same library, use a naming convention that works across both contexts. Avoid duplicates like "screenshot" and "screenshots".
Write meaningful alt text — Describe what the image shows, not what it is. For example, "Dashboard showing monthly active users by region" is more useful than "screenshot" or "image".
Use tags to complement folders — Folders define location; tags define context. A file in a "Q1 2025" folder can also be tagged "onboarding" and "feature-release" for cross-category retrieval.
Audit tags periodically — Since tags are shared with articles, unused or misspelled tags in Drive can clutter the tag library project-wide. Clean them up regularly.