- 20 Nov 2022
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Article access control - Knowledge base site
- Bijgewerkt op 20 Nov 2022
- 5 Minuten te lezen
- Bijdragers
- Afdrukken
- DonkerLicht
- Pdf
Add or deny access to the published article content for reader(s) and reader group(s) on the knowledge base site.
Accessing the Article access control
- Navigate to the desired article in the documentation editor
- Click on •••(More) next to the Publish/Edit button and select Security
- There are two options to choose from
Knowledge base portal
To change the article access on the portal, select the Knowledge base portal access control
For team accounts & team account groups
Portal access refers to the access through which the article content and article settings are updated or deleted.
Knowledge base site
To change the article access on the site, select the Knowledge base site access control
For readers & reader groups
Site access refers to the view access of the published article on the private or mixed knowledge base site.
Why is this option Inactive?
This option would be inactive (grayed out) if the knowledge base site access is set as Public
- An Access control overview blade would appear
Access control overview page
1. Breadcrumb
The breadcrumb of the article would appear at the top. This provides the navigation tree-view of the article with information like the project, version, language, and category the article is present in.
For example
Project name: Product doumentation → Version: Installation → Language: French → Category: Plugin support → Article: Change theme plugin
2. Filter
Search email or group name: Search the readers or reader groups with email or group name. Type in the keyword and the search results would populated
Content access: Filter the readers and reader groups with their site content access (project, version, language). Click on the Content access dropdown and select the checkbox of the content access you want to filter.
For example, you want to enable access to the reader who is inherited in the project level: Click on the Content access dropdown and select the checkbox of the Project.
Group: Filter the readers based on the reader groups they are associated with. Click on the Group dropdown and select the checkbox of the groups to filter.
For example, you want to enable access to the reader of any particular group: Click on the Group dropdown and select the checkbox of the desired reader group(s).
3. Content access list
You would see a list of reader(s) and reader group(s) that has access to the article on the knowledge base site.
Name
The Name, email, and profile image of the reader or reader group would appear here.
Content access
Content access of the reader or reader group would appear here. Content access is the access level visibility setting assigned.
For example, when a reader is provided access at the project level, it would appear as Project and when it is associated at the version level, it would appear as Version.
Group
If the reader is associated with a group, the reader group name would appear here. If the reader is associated with more than one reader group, only one reader group name would appear in this column and the count of the associated reader groups would also appear
Denying article access
To deny content access to a reader or reader group. When the access to the article is denied, the respective reader or reader group would not view the article on the knowledge base site.
Hover the mouse pointer over the reader or reader group you want to deny access, Deny access icon would appear on the right
Click on the Deny access icon
Click on Yes in the Deny access confirmation prompt
The article access would be denied for the respective reader or reader group
The reader(s) and reader group(s) who are denied access would appear in the Denied access list
4. Denied access list
You would see a list of reader(s) and reader group(s) that has been denied access to the selected article in the knowledge base.
Allow access
To enable the article access for the reader(s) or reader group(s)
Hover the mouse pointer over the reader or reader group you want to enable access and the Allow access icon appers on the right
Click on the Allow access icon
Click on Yes in the Deny access confirmation prompt
The content access would be allowed for the selected reader or reader group
5. Removing reader(s) and reader group(s)
When you no longer require reader(s) or reader group(s) to access the selected article, you can remove them from the access list.
a. Select the checkbox to the left of the reader(s) and reader group(s) you want to remove
b. Click on the Remove button at the top right
c. The selected reader(s) and reader group(s) would be removed from the access list
The reader(s) and reader group(s) that are 'Inherited' cannot be removed.
6. Adding reader(s) or reader group(s)
You can also enable article access for the reader(s) and reader group(s) that are not inherited.
Enabling article access to the reader(s)
Click on the Add dropdown menu at the top right
Select the Add reader account option
Choose a content role for the team account(s). To read more about content roles, see Content role
Select the checkbox of the team account(s) for which you want to enable the article access
Click on the Previous button
The selected reader(s) would be listed with a yellow liner highlighted
Click on the Save button on the bottom right
The article access for the selected team account(s) would be enabled
Enabling article access to the reader group(s)
Click on the Add dropdown menu at the top right
Select the Add team accounts group option
Choose a content role for the team accounts group. To read more about content roles, see Content role
Select the checkbox of the team accounts group(s) for which you want to enable the article access
Click on the Previous button
The selected reader group(s) would be listed with a yellow liner highlighted
Click on the Save button on the bottom right
The article access for the selected team accounts group(s) would be enabled