Migrating documentation from another knowledge base platform
  • 23 Jun 2022
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Migrating documentation from another knowledge base platform

  • Donker
    Licht
  • Pdf

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Document360 supports migration from 100+ Knowledge base platforms.

Migrating documentation from one knowledge base platform to another platform can be tricky and overwhelming. With Document360, it is just a simple process.

The Document360 migration team has helped customers migrate from platforms such as

  • Zendesk
  • Freshdesk
  • HelpDocs
  • WordPress
  • Knowledgeowl
  • Github
  • Intercom
  • Drift
  • Confluence
  • And many more

Initiating a migration request

Get the latest information on migration to Document360 on the Migration page on our website.

To initiate a migration request from the website, here is a link to the Migration request form

If you're currently using a trial version of Document360

To migrate your existing knowledge base content to Document360

1_Screenshot-Accessing_the_migration_page_in_portal

  1. Go to Content tools → Import & Export → Import & Export
  2. Expand the Migrate content from another external knowledge base section
  3. Provide the hyperlink to your existing external knowledge base or product documentation site

The link at which your content is currently hosted.
For example: docs.yourcompany.com

  1. Provide the knowledge base platform used

The platform currently hosting your documentation
For example: Zendesk, Intercom, Confluence, etc.

  1. Hit the Submit button

Once you submit the information, one of Document360's migration experts will contact you to help with the migration process.


Document360 migration - What goes on?

1. Kick-off

Document360's migration expert would contact the customer to understand your current knowledge base system and provide an estimate. We can migrate from pretty much any existing Knowledge base system or platform.

2. Migrate

The migration team then uses automated tools and manual processes to migrate your knowledge base. This will be an iterative process with regular updates and sync-ups.

3. Wrap-up

We perform a thorough QA(Quality assurance) process, set redirection rules, and make sure your new Document360 Knowledge base is live without losing any of your existing SEO(Search Engine Optimization) traffic.


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