Migrating documentation from another knowledge base platform

Migrating documentation from one knowledge base platform to another platform can be tricky and overwhelming. With Document360, it is just a simple process.

Initiating a migration request

Get the latest information on migration to Document360 on the Migration page on our website.

To initiate a migration request from the website, here is a link to the Migration request form

If you're currently using a trial version of Document360

To migrate your existing knowledge base content to Document360

1. Go to Content tools → Import & Export → Import & Export
2. Expand the Migrate content from another external knowledge base section
3. Provide the hyperlink to your existing external knowledge base or product documentation site

The link at which your content is currently hosted.
For example: docs.yourcompany.com

4. Provide the knowledge base platform used

The platform currently hosting your documentation
For example: Zendesk, Intercom, Confluence, etc.

5. Hit the Submit button

Once you submit the information, one of Document360's migration experts will contact you to help with the migration process.

Document360 migration - What goes on?

1. Kick-off

Document360's migration expert would contact the customer to understand your current knowledge base system and provide an estimate. We can migrate from pretty much any existing Knowledge base system or platform.

2. Migrate

The migration team then uses automated tools and manual processes to migrate your knowledge base. This will be an iterative process with regular updates and sync-ups.

3. Wrap-up

We perform a thorough QA(Quality assurance) process, set redirection rules, and make sure your new Document360 Knowledge base is live without losing any of your existing SEO(Search Engine Optimization) traffic.

How to set up a redirect rule for the subfolder URL path?

When you migrate from another platform to Document360, you would be setting up a redirect rule at the subfolder level. Follow the below steps to set up a redirect rule for the subfolder URL path:

1. Go to Settings → Knowledge base site → Article redirect rules → New redirect
2. Select Redirect type as Replace with
3. Type in the old subfolder path in Source path
4. Typer in the subfolder path you want to redirect in the Replace text
5. Click Save

For example, you want to redirect the subfolder path /help/customer/ to /docs/en/ in the URLs https://docs.churn360.com/help/customer/article_slug

• Type in /help/customer/ in the Source path
• Type in /docs/en/ in the Replace text

With the above redirect rule, all the URLs with subfolder path /help/customer/ in the configured knowledge base domain (https://docs.churn360.com/) will be redirected to the subfolder path /docs/en

Why should I set up a redirect rule when I change the subfolder path?

Your readers would have bookmarked the articles in your old knowledge base. Your articles would be backlinked in internal and external articles as references. So when you do not set up a redirect rule for these URLs, it will lead to a 404 error page. 404 error pages play a negative role in google search index which will pull down google search results and mainly cause a bad reader experience.