Page not found

Page not found is a sub-feature under the Analytics menu of Document360. This feature shows the list of URLs for which 404-page error is shown after the link is accessed. It helps identify and replace the broken/unknown URL with redirecting URL. You can find all the URLs which has been accessed and returned a 404-page error in your Knowledge base domain.

Accessing Page not found

1. Go to Analytics → Page not found
2. The Page not found overview page appears
3. You can filter the information with User agent type and Date range at the top of the page
4. You can find the list of URLs for which the Page not found error is shown

Page not found overview page

This page shows all the information related to the URLs for which the 404-page error is shown.

1. URL status section

a. Total - The number of URLs for which 404-page error is shown when the respective link is accessed (for all the User agent types and selected date range)
b. Browser - The number of URLs for which 404-page error is shown when the respective link is accessed (for the Browser User agent type and date range). For example, the user accesses the link through a browser
c. Bot - The number of URLs for which 404-page error is shown when the respective link is accessed (for the Bot User agent type and date range). For example, search engines like Google, Bing, and Yahoo use bots(web crawlers) to index the pages
d. Unknown - The number of URLs for which 404-page error is shown when the respective link is accessed (for the Unknown User agent type and date range). The Unknown User agent type is neither Browser nor Bot

2. URL Report

3. Filter and Search by

Filter

The filter option available at the top of the Page not found page would come in handy when you have a more significant number of URLs. You can filter the URLs based on two parameters: User agent type and date range.

a. User agent type - You can select the User agent type dropdown to filter the URLs by All, Browser, Bot, or Unknown
b. Date range - You can select the default date range dropdown to filter the URLs by date range. You can also manually choose the desired date range within the last 30 days

Search by URL

You can use the Search by URL bar to identify the specific URL(s).

4. Export

You can export the URL report into .csv (Excel spreadsheet).

1. Click on the Export CSV button
2. After a few seconds, the list is exported and ready for download
3. Click on the Download icon, and the file is downloaded onto your local storage
4. The downloaded file can be accessed using any CSV-supported application (Excel, Libre, etc.,)

FAQ

1. What is a 404-page error?

404 error refers that the page cannot be found. This usually occurs when you try to access a URL that was deleted or changed.

2. What are the reasons for the 404-page error?

• URL was deleted
• URL was changed and the redirection rule is not updated
• Incorrect URL - Typed the URL incorrectly in the browser or linked an incorrect URL
• Server issue

3. Why is it important to remove 404 errors?

• User experience is directly impacted when many 404 errors occur
• Search engines such as Google and Bing will have a negative impression of a site if it has many 404 errors

4. How to identify the 404 errors on your Knowledge base?

1. Go to Analytics → Links status, and the Links status overview page appears
2. Filter the 'Broken links' with the desired Validation type at the top. For more information, visit links status
3. The list of broken links appears

5. How to avoid the 404-page error?

1. Go to Analytics → Links status, and the Links status overview page appears
2. Filter the 'Broken links' with the desired Validation type at the top. For more information, visit links status
3. Export the links and save them in your desired space
4. Now go to Settings → Knowledge base site → Article redirect rules and the Article redirect rules overview page appears
5. Add a redirection rule for each broken link (or) Import the redirect rules in bulk. For more information, visit redirecting an article URL
6. This way, you can avoid '404' errors and improve your website health

6. What are the best practices to avoid 404-page errors?

• Add redirect rules for the below articles:
  • Deprecated articles
  • Deleted articles
  • Hidden articles
• Don't change the URL unless it is required. If you change the URL, add a redirection rule
• Make sure that you enter the correct URL when you add hyperlinks