Tags in Document360 are used in identifying, filtering, and grouping related articles, category pages, or files in your knowledge base project.
What is a tag?
A tag is a form of metadata in the comprising of letter(s), number(s), a word, or a phrase used as an identifier label about the content of an article, category page, or file.
For example, If an article or file tends to talk about installing a product. The user can add and apply the tag "Installation".
When the readers view the tag next to the article/file, they would know what information to expect from the respective article.
Reasons to use tags in Document360
- Improves user and reader experience (identification, filtering, and navigation)
- Grouping of similar entities
- Improves the page SEO and ranking
- Improves keyword searches in knowledge portal and Knowledge base site
Check out our Tags - Best practice for better understanding.
Tag manager overview
To access the Tag manager overview page, go to Content tools → Tags
Here is a breakdown of the different aspects in the Tag manager page
1. Adding a new tag
Use this field to add new tags to your project, which you can later associate with articles, category pages, and/or files.
Read more →
2. Search from existing tags
Use this field to filter out and search for already added and in-use tags from your project. Type in the keyword and the relevant tag result would be filtered out below
3. Tag dependency viewer
You can view information such as how many instances the tag has been added to articles, category pages, and/or files. When you click on the number data you can view a blade window on the right with in-depth information about the version, language, article, and the contributor who added that tag.
Read more →
4. Edit or delete tags
These two options would only become visible when you hover your mouse pointer over the tag.
- Edit: Click on this icon to edit the tag name (which would be added to the Tag URL redirection rule).
- Delete: Click on this icon to remove the tag from the tag library.
You cannot delete a tag if it has dependencies (if the tag has been associated with any of the article, category page, and/or file). First, remove the tag dependency and then delete it from the tag library.
5. Multiple tag selection for bulk remove option
You can select multiple tags from the list to perform a bulk operation. When you select one or more tags, the Remove tags from Articles, Categories (page) and/or Files option(s) appears on the top right.
6. Export tags
You can export all the tags in your project to an Excel or PDF file (.xlsx or .pdf file extension).
You cannot export selective tags using this option. When you select the export option, the complete tag library along with the dependency data would be exported.
Click on this button to perform a frame refresh on this particular page.
8. Bulk remove
Use the (5. Multiple tag selection) for this option to work. You can remove multiple selected tags from articles, category pages, or files.
This option only removes the tag(s) association from the article/page/file and not the tag(s) themselves from your tag library.
Document360 Tags - Best practices
- Keep the tags short and concise
For example. 'Installation' and not 'How do I install the app?'
- Use broad category terms
For example, 'Social media' 'Marketing'
- Avoid using redundant tags
For example, 'SEO', 'Search Engine Optimization'
- Maintain tag consistency across the knowledge base
** For example**, 'SEO', 'sEO', 'Seo'
- Over usage of tags in a page
Try to keep the tags below a maximum of 5. More tags might have a negative impact on the page SEO
- Associate irrelevant tags
Readers might get agitated as they would not find any context to the tag in the article/page content
- Semantic errors in tags
** For example**, 'Email Ma