Plans supporting tags
| Professional | Business | Enterprise |
|---|---|---|
The Manage tags page in Document360 is your central hub for managing tags within your knowledge base. Here, you can assign tags to articles, category pages, and files stored on Drive. This page also allows you to organize tag groups, helping you consolidate related tags and view their dependencies across all articles, categories, and files.
To access the Tags Overview page, go to Documentation > Content tools > Documentation > Tags.
Key features of the Manage tags page
Create tag: Easily add new tags to your project, which can be later associated with articles, category pages, and files.
Search tags: Use this field to quickly filter and search for existing tags in your project. Simply type in the keyword, and relevant results will be displayed below.
Created by: View the contributor’s name who created each tag, providing transparency and accountability within your tagging strategy.
Date: Check the creation date for each tag, helping you track updates and changes over time.
Tag dependency:
View how many instances each tag has been associated with across:
Articles
Page category
Files in drive
NOTE
You cannot delete a tag if it has dependencies, meaning it is associated with any articles, category pages, or files. Please remove the tag’s dependencies first before deleting it from the tag library.
Edit options:
Access various actions to manage your tags:
Edit: Click the edit icon to modify the tag name and description.
Move: Easily relocate tags to different categories or groups.
Merge tags: Combine similar tags to reduce redundancy.
Remove references: Detach tags from specific articles, categories, or files.
Delete: Remove tags from your project, ensuring your tagging system stays organized.
Export: Export all tags in your project to a CSV file for external use or analysis.
Filter:
Use the "Filter" option at the top-right to narrow down the displayed tags by various criteria, such as:
Tag associations
Creation on
Created by
FAQs
Can I view the list of all Tags used in my knowledge base?
Yes, the Manage tags overview page (Content tools > Documentation > Tags) displays all the tags available in your knowledge base project. This page helps you manage and maintain a consistent tagging strategy across your content.
Can I view which is associated with which article or file?
The tag references in articles, categories, and files can be viewed from the Manage tags overview page. Click on the number in the consequent columns and View dependencies for the tags.
Can I edit or remove Tags?
Yes, you can easily edit or remove Tags at any time. Navigate to the Manage tags overview page (Content tools > Documentation > Tags) select the tag, and the Edit and Delete option appears at the page top.
Can I merge two or more tags?
You can merge similar tags by selecting them in the Manage tags overview page and clicking on the Merge tags option at the top.
Can I remove tag dependencies?
You can remove tag dependencies one article/file at a time or use the bulk dependency remove. Select the tags in the Manage tags overview page and click on the Remove dependencies option at the top.