PDF option is not working on Knowledge base site
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Check whether the PDF option is turned off in Settings
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Go to Settings → Knowledge base site → Article settings & SEO and Article settings tab is the default selection
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Under Article header section, you can find the Show download pdf button toggle
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Make sure that the toggle is On. If the toggle is Off, turn it to On
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Navigate back to the Knowledge base site and check for the issue
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Check if any HTML code is added in Custom JavaScript window
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Go to Settings → Knowledge base site → Custom CSS & JavaScript → Custom JavaScript
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Check for HTML code in the Custom JavaScript window. If there is any HTML code, copy the code and paste in your desired space
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Delete that particular code in the window and click Save
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Go to Settings → Knowledge base site → Integrations → New integration and select Custom HTML
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Paste the copied HTML code in the Begin body section and click Add
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Navigate back to the Knowledge base site and the issue would be resolved
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How to resolve the error - 'Footer settings failed to save'?
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From the Knowledge base portal, navigate to "Settings -> Knowledge base site -> Customize site"
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The page holds all the basic site design configurations
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From the "Customize site" page, click "Customize site" again
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Select "Header & Footer" from the dropdown
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Click the "Footer" option
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You have two design options for the footer
- Basic footer
- Custom footer
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In the Basic footer, check whether the Social links are correct. If required, update the links
For example, the social media links must not contain '/'
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Click Save
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The issue would be resolved