Troubleshooting - Knowledge base design
  • 15 Jun 2022
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Troubleshooting - Knowledge base design

  • Dark
    Light
  • PDF

PDF option is not working on Knowledge base site

  1. Check whether the PDF option is disabled in Settings
    1. Go to SettingsKnowledge base siteArticle settings & SEO and Article settings tab is the default selection
    2. Under Article header section, you can find the Show download pdf button toggle
    3. Make sure that the toggle is On. If the toggle is Off, turn it to On
    4. Navigate back to the Knowlegde base site and check for the issue
If the issue still persist, check the below scenario
  1. Check if any HTML code is added in Custom JavaScript window
    1. Go to SettingsKnowledge base siteCustom CSS & JavaScriptCustom JavaScript
    2. Check for HTML code in the Custom JavaScript window. If there is any HTML code, copy the code and paste in your desired space
    3. Delete that particular code in the window and click Save
    4. Go to SettingsKnowledge base siteIntegrationsNew integration and select Custom HTML
    5. Paste the copied HTML code in the Begin body section and click Add
    6. Navigate back to the Knowlegde base site and the issue would be resolved

How to resolve the error - 'Footer settings failed to save'?

1-Screenshot-Footer_settings_ts

  1. Go to SettingsKnowledge base siteNavigationsFooter navigation
  2. Check whether the URL links are correct. If required, update the links
  3. Click Save
  4. The issue would be resolved

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