Belco

Belco is a real-time chat software designed for websites, enabling customers to instantly connect with your support team.

By integrating Belco with your Document360 knowledge base, you can provide users with instant support while they navigate your content. Additionally, Belco helps reduce operational costs by allowing a single agent to handle multiple customer conversations simultaneously, all while maintaining high customer satisfaction.

Integrating Document360 and Belco

To integrate Belco and Document360,

1. From the Knowledge base portal, go to Settings () > Knowledge base site > Integrations.

2. Select Belco from the list of integrations and click Add. The Add new integration window appears.

3. Add a Description and enter your Belco Shop ID.

   NOTE

   The Belco Shop ID is a unique code snippet obtained from the Belco application. This ID is necessary for integrating Belco and Document360 in the Knowledge base portal.

5. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

6. Once done, click Add.

Obtaining the Belco Shop ID

For an existing customer in Belco

1. Log in to your Belco Chat dashboard and click the Setup Guide icon.

2. Click Install Our Plugin, enter your shop information, and select JavaScript as the installation option.

3. In the generated JavaScript code, find the Belco Shop ID.

For a new Belco user/customer

1. During the initial setup of your Belco account, copy the Belco ID provided during the installation process.

2. Follow the steps to integrate the Belco ID with your Document360 knowledge base portal.

Once the integration is complete, log in to your Belco account to view and respond to chats from your users.

NOTE

You can integrate Belco if you want to connect a chatbot with a simple interface and a well-structured platform with a powerful e-commerce plugin.