Downloading category and article in KB site

Plans supporting the Downloading category and article in the KB site

Downloading articles individually can be time-consuming and cumbersome. This feature allows you to generate and export entire categories and articles into PDFs, choosing appropriate templates for customization. Users can access these tailored PDF templates directly from the Knowledge Base site, making the process more efficient and user-friendly.

For your information (FYI)

This feature is available exclusively in private and mixed projects in KB Site 2.0, which is accessible for projects created after June 10th.

Setting up in the Knowledge base portal

1. Navigate to Settings () > Knowledge base site settings > Article settings & SEO.

2. Go to Show download as PDF button toggle and turn it on.

   By default, this option is enabled.

3. Selecting the Allow you to choose PDF template while exporting checkbox enables you to choose your own PDF template during the export process.

NOTE

To create or manage the PDF templates, go to Documentation () > Content tools > Export to PDF and select the PDF template section.

Downloading categories and articles          

1. Navigate to the desired category and click the More options (•••) in the category manager.

2. Click Export PDF.

3. The Export Articles panel, select the desired subcategories and articles, and choose the appropriate template from the PDF templates dropdown.

   If no template is selected, the default template will be used.

4. Click Export PDF.

NOTE

Customization added to the knowledge base site will not be reflected in the PDF downloaded.

Generate PDF download link

• Based on the selected categories, articles, and chosen templates, the PDF will be downloaded.

• If only one article is chosen, it will be downloaded instantly. If more than one article is selected, a downloadable link will be sent via email.

NOTE

The download link expires after 48 hours.

FAQs