Adding custom links

Need to add a download link to an eBook or Google Sheets?
You can direct an end user anywhere by adding a custom link to the Knowledge base assistants.

Links are added as a "section" to your assistant. They will be placed in the order they are added, underneath the Top search articles section.

Adding a custom link

1. Go to Settings → Knowledge base assistant → Setup configuration

2. Hover over the desired Knowledge base assistant and click Edit
   

3. In the Installation & Setup tab, expand the Add custom links section

4. In the Add Custom Links section:

   • Type the title for your section
   • Type the display text for the link

     For example, Contact Us!

   • Type the URL link

     For example, https://support.document360.com

5. Click the adjacent icon and choose the desired icon from the available options

6. Click Add → Save

Edit a custom link

1. Go to Settings → Knowledge base assistant → Setup configuration
2. Hover over the desired Knowledge base assistant and click Edit
3. In the Installation & Setup tab, expand the Add custom links section
4. In the Add Custom Links section, locate the custom link you wish to edit
5. Click the Edit icon (pencil), and update the desired fields
6. Click Save

Deleting a custom link

1. Go to Settings → Knowledge base assistant → Setup configuration
2. Hover over the desired Knowledge base assistant and click Edit
3. In the Installation & Setup tab, expand the Add custom links section
4. In the Add Custom Links section, locate the custom link you wish to delete
5. Click the Delete icon (trashcan)
6. Click Save