- 03 May 2023
- 1 Minuto para leer
- Colaboradores
- Impresión
- OscuroLigero
- PDF
Adding custom links
- Actualizado en 03 May 2023
- 1 Minuto para leer
- Colaboradores
- Impresión
- OscuroLigero
- PDF
Need to add a download link to an eBook or Google Sheets?
You can direct an end user anywhere by adding a custom link to the Knowledge base assistants.
Links are added as a "section" to your assistant. They will be placed in the order they are added, underneath the Top search articles section.
Adding a custom link
Go to Settings → Knowledge base assistant → Setup configuration
Hover over the desired Knowledge base assistant and click Edit
In the Installation & Setup tab, expand the Add custom links section
In the Add Custom Links section:
- Type the title for your section
- Type the display text for the link
For example, Contact Us!
- Type the URL link
For example, https://support.document360.com
Click the adjacent icon and choose the desired icon from the available options
Click Add → Save
mailto:
in the link field. For example: mailto:<youremail@somedomain.com>
Edit a custom link
- Go to Settings → Knowledge base assistant → Setup configuration
- Hover over the desired Knowledge base assistant and click Edit
- In the Installation & Setup tab, expand the Add custom links section
- In the Add Custom Links section, locate the custom link you wish to edit
- Click the Edit icon (pencil), and update the desired fields
- Click Save
Deleting a custom link
- Go to Settings → Knowledge base assistant → Setup configuration
- Hover over the desired Knowledge base assistant and click Edit
- In the Installation & Setup tab, expand the Add custom links section
- In the Add Custom Links section, locate the custom link you wish to delete
- Click the Delete icon (trashcan)
- Click Save