The articles you have created or edited are visible in the Knowledge base site for your readers only when you publish the articles.

Publishing a single article from Editor

  1. Once an Article is drafted or edited in either of the editor options (Markdown, WYSIWYG, or Block), the article can be published
  2. click Publish button at the top-right
  3. The publish confirmation prompt appears
  4. Add any comment(optional)
  5. The AI tag recommender helps you identify the tags to be added to the article (optional)
    6.Click Yes in the confirmation prompt, and the article will be added to your Knowledge base.

Publishing multiple articles at the same time

Follow the below steps to publish multiple articles.

  1. From the Knowledge base portal, click on Documentation, go to All articles found at the top-left
  2. Navigate to the different workspaces and languages available in your project using the respective drop-down at the top
  3. Filter the articles with available filter options
  4. Select the desired articles you want to bulk-publish
  5. Click the Publish option that appears at the top of the pane along with other bulk operation actions

(or)

  1. From the Knowledge base portal, click on Documentation, and click on the desired category from the Category manager
  2. Filter the articles with available filter options
  3. Select the desired articles you want to bulk-publish
  4. Click the Publish option that appears at the top of the pane along with other bulk operation actions
Why is the 'Publish button disabled' after I've selected multiple articles?

When you select the articles to be bulk published, select only the new and draft state articles. Even if one published article is selected from the list, the Publish button would appear disabled.

Once published, the Article status indicator would change to green, making it easier for the user to differentiate between different article statuses.


Status indicators (Knowledge base site)

If an article is new or an updated version of a previous article, you can notify the end-user by turning on the public Custom status indicator.
When the toggle bar for Automatically mark article status in Article settings is turned on, a "New" or "Updated" tag will show in your knowledge base. This can be observed in the Category manager (left-side category navigation pane) for a specified duration set by the author.
5_Screenshot-Published_article_tag_New_or_Updated