Importing glossary
  • 06 Jun 2023
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Importing glossary

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Article Summary

This article explains how to import glossary terms in bulk into a knowledge base portal. It provides instructions on how to download and populate the glossary terms and definitions in a CSV file, as well as how to upload them into the portal. After uploading, users can view the list of imported terms on the Glossary overview page.

Effortlessly import glossary terms in bulk with the Import glossary option. Before importing, you should populate the glossary terms and respective definitions in a CSV file.

Import glossary template

You can either create a CSV file that matches the following template (or) you can download the sample template and populate the data.

Can I add images in the import file?

Only web images can be imported. You cannot add images for terms. To add images, add the following tag in your definition cell <img src="Image_URL"/>

For example, you want to add an image for glossary definition JSON Web Token.
Add the definition in the CSV file as below:
"JSON Web Token <img src=""/>"

The imported images would be saved in the Glossary folder in Drive (My DriveImagesGlossary).

First term nameFirst term definition
Second term nameSecond term definition
Third term nameThird term definition


Sample CSV file

  1. Click one of the below templates to download it to your local storage. You can download any one of the templates as per your requirement.
  • With data - Sample terms and definitions would be available in the template.

Import glossary - With data.csv

  • Without data - Only the row headers would be available in the template.

Import glossary - Without data.csv

  1. After downloading, navigate to the CSV file in the local storage and populate the desired glossary terms

Use Microsoft Excel, OpenOffice Calc, Google Docs, or any other CSV tools to open the CSV file and populate the data.

How to import glossary terms?

Once you've populated the glossary data in the CSV file, you can upload them to the portal and start using them in your articles/category pages.

You can import only 500 glossary terms in one instance.

3_Screenshot-Glossary_overview_updated_UI_New_Glossary term

  1. From the knowledge base portal, go to Content toolsContent reuseGlossary, and the list of existing glossary terms appear (if added)
  2. Click + NewImport glossary, and the Import glossary terms blade appears on the right
  3. Either drag and drop the CSV file from the local storage onto the designated dropbox
    Choose the Click here to choose a file option and select the CSV file using the device's file explorer
  4. Wait for a few seconds, and the Validation complete section appears with the count of valid terms and invalid terms
  5. If there are any invalid terms, click the Download invalid terms icon next to the invalid terms count to download the invalid terms list and the respective reasons
  6. Once done, click Import
  7. Wait for a few seconds and the Glossary imported message appears
  8. Click Close

The newly added terms will be added to the list on the Glossary overview page.

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