Renaming the articles is straightforward. You can rename the article in the below two ways.
Method 1
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From the Knowledge base portal, go to Documentation
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Navigate to the desired article, and the article name appears at the top
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Click the article name and update it
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Once done, click Save
- If the article is in the 'Published' status, a Title update confirmation popup appears
- Click Yes
Method 2
Applicable only for articles in New article status.
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From the Knowledge base portal, go to Documentation
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Hover the mouse pointer over the article in the Category manager, and the ••• (More) icon appears
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Click ••• (More) → Rename
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Update the article name
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To save the change, press Enter/Return key (or) click anywhere in the window
Why doesn't the article name change reflect in the knowledge base site?
- If the article is in Draft status, the change in the article name doesn't reflect immediately in the Knowledge base site. The article name change will reflect only after publishing it
- If the article is in Published status, the change in article name will reflect immediately in the Knowledge base site
