Plans supporting this feature: Enterprise
The Sign out idle SSO user feature enhances security in Document360 projects by automatically signing out Single Sign-On (SSO) users that are idle.
A user is considered idle when no actions are performed within the Knowledge base portal for a predefined duration. This proactive setting helps prevent unauthorized access and safeguards sensitive information.
NOTE
This setting applies only to SAML and OpenID configurations.
Key benefits
Enhanced security: Automatically sign out idle SSO users to reduce the risk of unauthorized access.
Effortless management: Define idle timeout durations that suit your project’s needs for improved account control.
Enabling the 'Sign out idle SSO user' toggle
You can enable the Sign out idle SSO user option on the SSO settings page.
Navigate to Settings () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, go to Users & permissions > SSO Configuration.
Hover over an existing SSO configuration and click the Edit () icon.
In the configuration panel, go to the More settings tab.
Turn on the Sign out idle SSO user toggle.
In the Timeout duration field, enter the desired idle timeout in hours:minutes format.
After making changes, click Save.
NOTE
This setting applies only to SSO users. It does not affect regular Document360 users.
FAQ
What happens if a user is logged out due to inactivity?
Idle SSO users will be required to log in again to access the Knowledge base portal.
Is there a default idle timeout duration?
Yes, the default duration is 2 hours, but it can be adjusted to suit your project's requirements.