Article tags
  • 26 Apr 2023
  • 2 Minuten te lezen
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Article tags

  • Donker
    Licht
  • Pdf

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Article Summary

Article tags are keywords related to your article that end users/readers/team accounts might use while searching your Knowledge base. Tags can also be used internally to filter articles when using Content toolsBulk operations.

Article tags vs. File tags

Earlier article tags and file tags were two different entities. Now we have a Tag manager to manage all tags universally in your project (meaning the same tag can be used for articles, category pages, and Drive files)

The difference is that the file tags used in Drive are attached to files and are only searchable internally in the Drive by project team members.


Adding tag(s) to an article or category page

1_Screenshot-AI_tag_recommender

  1. At the top right of the documentation editor, open Article settings, scroll down, and open the Tags dropdown
  2. Create a new tag or choose an existing one by searching for and then selecting it from a dropdown of relevant matches
  3. You can also use the AI tag recommender to assist you in tag selection or creation
  4. Press Return/Enter or click on the tag
  5. When you are done adding the necessary tags, click Save
  6. You can also add tags from the popup viewed during the article publish

ScreenGIF-AI_Tag_recommender_publish_window

Bulk operation - Adding tags to articles

Tags can be added/associated in bulk to several articles in the Bulk operation module.
Select the desired articles from the Bulk operations overview page, click on the ••• more options at the top, and click on 'Add tags'.

4_ScreenGIF_Bulk operations.gif

Click here to know about the different methods you can use to add Tags to the Tag library


Tag name guidelines

Ensure you follow the guidelines below when creating and adding a new tag to the Tag library.

Tag name character limit

The tag character limit with spaces is 30.

Tags names can contain

• Upper and lowercase characters (Multi-language support)
• Numbers
• Spaces
• Selective special characters _ + - @ # % ^ & ! ()

Tag name cannot contain

• Special characters \ / : * ? " <> |


Tags POV

Here is the POV (point-of-view) of tags from the two ends of the spectrum (Knowledge base site and Knowledge base portal)

Reader point-of-view

Once you add tags to an article or category page and publish it, this is how it would look for a reader on the Knowledge base site.

1_Screenshot-Article_tags_reader_view

The reader can click on the tag, and all the article/category pages with that particular tag will be listed.

2_Screenshot-Article_tags_reader_view_dedicated_tag_page


Team account's point-of-view

The team accounts in your project can use these tags to search, filter, sort, and perform bulk operations on the articles or category pages.

3_Screenshot-Article_tags_team_member_view


Remove tag(s) in an article or category page

  1. At the top right of the documentation editor, open Article settings
  2. Open the Tags dropdown
  3. Click the X next to the tag you want to remove
  4. Click Save

4_Screenshot-Removing_an_Article_tags_team_from_article


Tag manager

For all other tag-related settings in your project, you can use the Tag manager (Settings → Project admin → Tags)
Read more →


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